Onsite Designated Support Engineer - PowerEdge XE

Dell
Memphis, Tennessee
Workplace: RemoteFull timeUSD 90,720 - 124,740 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 8-12 yearsEducation: bachelorsSkills: ["Customer service","Active listening","Communication","Analytical skills","Problem-solving"]

Drive hands-on support for PowerEdge XE systems, leading complex issue recreation, failure analysis, and fast remediation at the rack, node, and component level. Coordinate onsite engineers/technicians and partner with Field Technical Specialists, account teams, and customers to execute recovery plans, validate restorations post-repair, and deliver ongoing health checks and technical knowledge transfer. Maintain closed-loop communication, host customer meetings, and improve support processes and standards for high-impact service outcomes.

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Dell
Dell
4 days ago

Onsite Designated Support Engineer - PowerEdge XE

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Last checked: 1 hour agoStatus: Live

Job Summary

Drive hands-on support for PowerEdge XE systems, leading complex issue recreation, failure analysis, and fast remediation at the rack, node, and component level. Coordinate onsite engineers/technicians and partner with Field Technical Specialists, account teams, and customers to execute recovery plans, validate restorations post-repair, and deliver ongoing health checks and technical knowledge transfer. Maintain closed-loop communication, host customer meetings, and improve support processes and standards for high-impact service outcomes.
Location: Memphis, Tennessee
Workplace: Remote
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Sr. Manager level

Key Responsibilities

  • •Facilitate problem recreation and failure analysis, recommending and using test equipment, diagnostic tools, and techniques to resolve issues.
  • •Perform hands-on troubleshooting at the customer location for the PowerEdge XE environment at rack, node, and component level.
  • •Execute hardware replacements and physical remediation, then validate system restoration post-repair.
  • •Direct and coordinate onsite engineers/technicians during remediation and drive real-time execution of recovery plans.
  • •Serve as single point of contact for customer escalations with proactive health checks, recommendations, and technical knowledge transfer.

Pay and Benefits

Salary: USD 90,720 - 124,740 annually

Key Requirements

  • •8 to 12 years of related experience in a professional role
  • •Strong knowledge of PowerEdge hardware and PowerEdge XE servers
  • •Dedication to quality customer service with active listening skills
  • •Refined communication skills to translate complex technical issues to non-technical audiences
  • •Outstanding analytical skills to resolve customer issues efficiently in a timely manner
Experience:8-12 years
Education:Bachelor's
Skills:Customer serviceActive listeningCommunicationAnalytical skillsProblem-solving
Certifications:Dell Technology Proven Professional Certification
Tech Stack:PowerEdgePowerEdge XETest equipmentDiagnostic tools

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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