Senior Microsoft Teams Voice Engineer

Kinder Morgan
Houston
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Technical judgment","Problem-solving","Ownership","Written communication","Cross-team collaboration"]

Design, implement, and support Microsoft Teams Phone (Teams Voice) as Kinder Morgan migrates from Cisco CUCM. Serve as the key technical resource for Teams Voice architecture, Direct Routing, SIP connectivity, SBC configuration, dial plans, routing policies, and enterprise calling features like auto attendants, call queues, and E911. Tackle complex call-quality and signaling/network issues, ensuring operational stability during multi-site migrations and collaborating across infrastructure, security, and vendor teams.

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Kinder Morgan
Kinder Morgan
2 hours ago

Senior Microsoft Teams Voice Engineer

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Job Summary

Design, implement, and support Microsoft Teams Phone (Teams Voice) as Kinder Morgan migrates from Cisco CUCM. Serve as the key technical resource for Teams Voice architecture, Direct Routing, SIP connectivity, SBC configuration, dial plans, routing policies, and enterprise calling features like auto attendants, call queues, and E911. Tackle complex call-quality and signaling/network issues, ensuring operational stability during multi-site migrations and collaborating across infrastructure, security, and vendor teams.
Location: Houston
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Design, implement, support, and optimize Microsoft Teams Phone (Teams Voice) solutions.
  • •Lead technical support for the migration from Cisco CUCM to Microsoft Teams Voice, including architecture, standards, and implementation plans.
  • •Design and support Direct Routing, Calling Plans, Operator Connect, and hybrid voice scenarios, as applicable.
  • •Configure, manage, troubleshoot, and optimize Session Border Controllers (SBCs) and related SIP/voice integrations.
  • •Troubleshoot complex call-routing, signaling, connectivity, and call-quality issues, working with network and other teams to maintain operational stability.

Key Requirements

  • •Strong hands-on experience with Microsoft Teams Phone / Microsoft Teams Voice.
  • •Experience implementing and/or supporting Direct Routing in an enterprise environment.
  • •Hands-on experience with Session Border Controllers (SBCs) and SIP-based voice connectivity.
  • •Strong understanding of SIP/VoIP, RTP, TLS, dial plans, call routing, and number normalization.
  • •Strong networking fundamentals (QoS, VLANs, routing, switching, bandwidth, latency, packet loss) and troubleshooting skills for complex voice issues.
Experience:TelecommunicationsVoIPEnterprise voiceCisco-to-Teams migration
Education:High School
Skills:Technical judgmentProblem-solvingOwnershipWritten communicationCross-team collaboration
Languages:English
Tech Stack:Microsoft Teams PhoneMicrosoft Teams VoiceCisco Unified Communications Manager (CUCM)Direct RoutingSession Border Controllers (SBCs)SIPVoIPRTPTLSDial plansCall routingNumber normalizationTeams Admin CenterPowerShellCall Quality Dashboard (CQD)Auto AttendantsCall QueuesE911Calling PlansOperator Connect

Company Brief

Kinder Morgan
Operates one of North America's largest energy infrastructure networks, including natural gas, gasoline, crude oil, carbon dioxide, and terminal pipelines. The company stores, transports, and processes energy products across the United States and Canada.
Industry: Oil & Gas
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1997
Glassdoor
Glassdoor: 3.8
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