Floor Manager - Highpoint (FTC) (Melbourne, AU)

Sephora
Melbourne
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Leadership","Mentoring","Coaching","Communication","Data-driven decision-making"]

Lead Sephora’s Highpoint store client experience as a Floor Manager (Senior Beauty Advisor), shaping an exceptional in-store environment while guiding a team of 20+ beauty advisors. Drive KPI performance through coaching and development, use reporting data for operational decisions, and serve as the Client Experience Lead overseeing client and team matters. Partner closely with store leadership and help deliver a premium, luxury retail experience across beauty categories.

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Sephora
Sephora
23 hours ago

Floor Manager - Highpoint (FTC) (Melbourne, AU)

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Job Summary

Lead Sephora’s Highpoint store client experience as a Floor Manager (Senior Beauty Advisor), shaping an exceptional in-store environment while guiding a team of 20+ beauty advisors. Drive KPI performance through coaching and development, use reporting data for operational decisions, and serve as the Client Experience Lead overseeing client and team matters. Partner closely with store leadership and help deliver a premium, luxury retail experience across beauty categories.
Location: Melbourne
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Lead a dynamic team of 20+ beauty advisors to deliver an exceptional client experience and foster a high-performance culture.
  • •Drive a high-performance selling culture to exceed KPIs by coaching and developing team capabilities.
  • •Use and interpret reporting data to inform operational decisions in collaboration with store leadership.
  • •Facilitate open, constructive communication and provide impactful feedback to the wider management team.
  • •Oversee client and team matters as the Client Experience Lead and make critical store decisions in a fast-paced environment.

Key Requirements

  • •Extensive retail management experience, including profit and loss, sales forecasting, people management and training, stock control, and visual merchandising.
  • •Proficiency using the Microsoft Office Suite for data interpretation and daily reporting.
  • •Hands-on leadership with a strong presence on the sales floor to motivate, coach, and empower team members.
  • •A deep passion for delivering exceptional client service and creating an immersive, premium retail experience.
  • •A proven track record of exceeding sales targets and KPIs, with a results-oriented mindset.
Experience:Retail management
Skills:LeadershipMentoringCoachingCommunicationData-driven decision-making
Tech Stack:Microsoft Office Suite

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn