Operational Account Manager

Amcor
Philippines
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Customer-focused","Results-oriented","Collaboration","Time management","Interpersonal skills","Organizational skills","Self-motivated"]

Own customer operational performance by forecasting, managing purchase orders, monitoring sales orders for accuracy, and driving improvements in lead time, quality, and delivery. Lead relationship management through SLA-aligned account coordination, customer business reviews, audits, and claim/escalation handling. Coordinate internal stakeholders on new product initiatives and commercial projects, identify commercial leakages, and support business development activities like pricing offers and market intelligence reporting.

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FursaFursa
Amcor
Amcor
1 month ago

Operational Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own customer operational performance by forecasting, managing purchase orders, monitoring sales orders for accuracy, and driving improvements in lead time, quality, and delivery. Lead relationship management through SLA-aligned account coordination, customer business reviews, audits, and claim/escalation handling. Coordinate internal stakeholders on new product initiatives and commercial projects, identify commercial leakages, and support business development activities like pricing offers and market intelligence reporting.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Maintain and improve customer lead-time, quality, and delivery expectations through forecasting analysis, PO ownership, and sales order monitoring.
  • •Manage account relationship alignment based on customers’ SLAs, including contract execution, monthly customer business reviews, and customer audits.
  • •Handle quality claims and escalations, and co-lead customer satisfaction activities (Voice of Customer).
  • •Coordinate commercial project execution with internal stakeholders and collaborate with PD on project management for new product developments.
  • •Run commercial execution activities such as profitability reviews, commercial leakage recovery strategy, working capital reconciliation, and inventory management.

Key Requirements

  • •College graduate (preferably Marketing, Business Management, Engineering, or equivalent).
  • •Minimum 3 years of sales experience in the packaging and/or FMCG industry.
  • •Experience in customer service and account management.
  • •Strong understanding of business processes, including sales, supply chain, and customer service.
  • •Customer-focused, results-oriented with strong relationship-building, time management, and interpersonal skills.
Experience:3+ yearsPackagingFMCGCustomer serviceAccount managementSales
Education:Bachelor's in Marketing, Business Management, Engineering (or equivalent)
Skills:Customer-focusedResults-orientedCollaborationTime managementInterpersonal skillsOrganizational skillsSelf-motivated

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn