Operational Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own customer operational performance by forecasting, managing purchase orders, monitoring sales orders for accuracy, and driving improvements in lead time, quality, and delivery. Lead relationship management through SLA-aligned account coordination, customer business reviews, audits, and claim/escalation handling. Coordinate internal stakeholders on new product initiatives and commercial projects, identify commercial leakages, and support business development activities like pricing offers and market intelligence reporting.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Maintain and improve customer lead-time, quality, and delivery expectations through forecasting analysis, PO ownership, and sales order monitoring.
•Manage account relationship alignment based on customers’ SLAs, including contract execution, monthly customer business reviews, and customer audits.
•Handle quality claims and escalations, and co-lead customer satisfaction activities (Voice of Customer).
•Coordinate commercial project execution with internal stakeholders and collaborate with PD on project management for new product developments.
•Run commercial execution activities such as profitability reviews, commercial leakage recovery strategy, working capital reconciliation, and inventory management.

Key Requirements

•College graduate (preferably Marketing, Business Management, Engineering, or equivalent).
•Minimum 3 years of sales experience in the packaging and/or FMCG industry.
•Experience in customer service and account management.
•Strong understanding of business processes, including sales, supply chain, and customer service.
•Customer-focused, results-oriented with strong relationship-building, time management, and interpersonal skills.

Experience:3+ yearsPackagingFMCGCustomer serviceAccount managementSales

Education:Bachelor's in Marketing, Business Management, Engineering (or equivalent)

Skills:Customer-focusedResults-orientedCollaborationTime managementInterpersonal skillsOrganizational skillsSelf-motivated

Company Brief

Amcor

Industry: Printing & Packaging

Website

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Amcor

1 week ago

Operational Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Maintain and improve customer lead-time, quality, and delivery expectations through forecasting analysis, PO ownership, and sales order monitoring.
•Manage account relationship alignment based on customers’ SLAs, including contract execution, monthly customer business reviews, and customer audits.
•Handle quality claims and escalations, and co-lead customer satisfaction activities (Voice of Customer).
•Coordinate commercial project execution with internal stakeholders and collaborate with PD on project management for new product developments.
•Run commercial execution activities such as profitability reviews, commercial leakage recovery strategy, working capital reconciliation, and inventory management.

Key Requirements

•College graduate (preferably Marketing, Business Management, Engineering, or equivalent).
•Minimum 3 years of sales experience in the packaging and/or FMCG industry.
•Experience in customer service and account management.
•Strong understanding of business processes, including sales, supply chain, and customer service.
•Customer-focused, results-oriented with strong relationship-building, time management, and interpersonal skills.

Experience:3+ yearsPackagingFMCGCustomer serviceAccount managementSales

Education:Bachelor's in Marketing, Business Management, Engineering (or equivalent)

Skills:Customer-focusedResults-orientedCollaborationTime managementInterpersonal skillsOrganizational skillsSelf-motivated

Company Brief

Amcor

Industry: Printing & Packaging

Website