Cross Technology Managed Services Engineer (L2)

NTT
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Customer-focused","Ownership mindset","Clear documentation","Prioritization","Stakeholder communication"]

Support and troubleshoot asset management (ITAM) services at an advanced L2 analyst level, ensuring stable operations and SLA adherence. Handle escalations from L1 and perform root cause analysis for recurring issues. Execute approved changes, patching, upgrades, and coordinate releases and DR drill support. Maintain SOPs, documentation, known-error records, and dashboards while coordinating with OEMs/vendors to ensure security and audit compliance.

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FursaFursa
NTT
NTT
1 week ago

Cross Technology Managed Services Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Support and troubleshoot asset management (ITAM) services at an advanced L2 analyst level, ensuring stable operations and SLA adherence. Handle escalations from L1 and perform root cause analysis for recurring issues. Execute approved changes, patching, upgrades, and coordinate releases and DR drill support. Maintain SOPs, documentation, known-error records, and dashboards while coordinating with OEMs/vendors to ensure security and audit compliance.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide advanced troubleshooting and operational support for asset management.
  • •Handle L1 escalations and perform RCA for recurring issues.
  • •Execute approved changes including patching, upgrades, and release coordination, plus DR drill support.
  • •Maintain SOPs, technical documentation, known-error records, and dashboards.
  • •Coordinate with OEMs/vendors to ensure SLA, security, and audit compliance.

Key Requirements

  • •B.E. / B.Tech / BCA / M.Tech / MCA or equivalent qualification preferred.
  • •4+ years of experience aligned to L2 Senior Analyst responsibility level.
  • •ITIL-aligned understanding of incident, problem, change, and service request processes.
  • •Ability to work in shifts and support 24x7 operations where required.
Experience:4+ years
Education:Bachelor's
Skills:Customer-focusedOwnership mindsetClear documentationPrioritizationStakeholder communication
Tech Stack:ITILITAM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn