Advisor HR - 1st Shift - Council Bluffs

Tyson Foods
Omaha
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Analytical thinking","Troubleshooting","Planning & organization","Teamwork","Judgment","Detail-oriented","Multi-tasking","Interpersonal skills","Ability to work fast-paced"]

Provide first-level HR process and transactional support as the initial point of contact for users. Handle case management through ServiceNow, plus chat and phone support, including walk-up support and first-line request resolution. Support HR system navigation and updates (e.g., personal info, LOA support), monitor HR inboxes, and respond or escalate issues to People Operations and leadership. Collaborate to meet support SLAs and KPI targets.

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Tyson Foods
Tyson Foods
13 hours ago

Advisor HR - 1st Shift - Council Bluffs

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide first-level HR process and transactional support as the initial point of contact for users. Handle case management through ServiceNow, plus chat and phone support, including walk-up support and first-line request resolution. Support HR system navigation and updates (e.g., personal info, LOA support), monitor HR inboxes, and respond or escalate issues to People Operations and leadership. Collaborate to meet support SLAs and KPI targets.
Location: Omaha
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide basic navigation support for routine HR-related correspondence following established procedures (e.g., address changes and employee self-service support).
  • •Manage first point-of-contact HR support via case management in ServiceNow, chat, and phone.
  • •Resolve first-level support requests, including intake data and updating team members’ personal information.
  • •Monitor HR inboxes and respond directly or escalate issues to the appropriate teams (Centers of Excellence, Directors HR, or Leadership).
  • •Collaborate with People Operations to meet support service level agreements and department KPI targets.

Key Requirements

  • •Bachelor’s degree or an equivalent combination of education and experience.
  • •2+ years in a relevant customer support role plus experience with data entry.
  • •Intermediate computer skills; proficient in Microsoft Excel, Word, and PowerPoint.
  • •Excellent verbal and written communication with the ability to support a broad range of end users.
  • •Strong customer service, analytical/troubleshooting skills, attention to detail, and ability to work in a fast-paced, multi-task environment; SAP/HR and Workday familiarity is a plus.
Experience:2+ yearsCustomer supportData entryHR systems
Education:Bachelor's
Skills:Customer serviceCommunicationAnalytical thinkingTroubleshootingPlanning & organizationTeamworkJudgmentDetail-orientedMulti-taskingInterpersonal skillsAbility to work fast-paced
Tech Stack:ServiceNowChatPhoneMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAP/HRWorkdaySpreadsheetsLettersSimple queries

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
Glassdoor
Glassdoor: 3.5
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