Online Travel Chat Consultant

American Express
Manila
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Problem-solving","Time-management","Resilience","Integrity"]

Provide real-time customer service to American Express Card Members using online chat, assisting with travel website navigation and promptly resolving travel-related account and booking issues. Use GDS knowledge and in-depth travel expertise to book domestic and international flights, cars, and hotels, and help customers access exclusive Membership Rewards benefits. Handle multiple concurrent conversations with strong communication, problem-solving, and a positive, compliant approach.

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FursaFursa
American Express
American Express
2 days ago

Online Travel Chat Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide real-time customer service to American Express Card Members using online chat, assisting with travel website navigation and promptly resolving travel-related account and booking issues. Use GDS knowledge and in-depth travel expertise to book domestic and international flights, cars, and hotels, and help customers access exclusive Membership Rewards benefits. Handle multiple concurrent conversations with strong communication, problem-solving, and a positive, compliant approach.
Location: Manila
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Consult Card Members and recommend tailored resolutions to meet their needs via online chat.
  • •Troubleshoot customer issues related to the travel website and guide customers through site navigation.
  • •Assist Card Members by booking domestic and international flights, cars, and hotels.
  • •Use knowledge of Membership Rewards benefits to help Card Members access exclusive programs.
  • •Multi-task across multiple customer conversations simultaneously while maintaining quality and compliance.

Pay and Benefits

Perks:Annual BonusHealth InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementParental LeaveCounseling SupportHybrid Work

Key Requirements

  • •1+ year of recent experience handling a travel account in a BPO setting (voice or chat), with CSAT/NPS as part of the metrics.
  • •1+ year of GDS experience is required.
  • •Ability to fluently speak and write in English.
  • •Computer skills to communicate with multiple customers and navigate different tools all day.
  • •Resilience and composure to stay positive under pressure while managing workload efficiently.
Experience:1+ yearsTravelBPOCustomer service
Skills:CommunicationProblem-solvingTime-managementResilienceIntegrity
Languages:English
Tech Stack:GDSTravel websiteOnline chat

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn