Casual Guest Service Agent

Minor International
Australia
Workplace: OnsiteOthersAUD 34.96 - 48.95 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Proactive mindset"]

Deliver welcoming, high-quality guest service as part of the Front Office team at Oaks R Suites Geelong. Handle check-ins and check-outs, respond to guest inquiries and issues across in-person, phone, and email channels, and manage reservations, updates, and special requests using property management systems. Serve as the primary point of contact during guests’ stays with timely assistance and personalized local recommendations. Rotating shifts from 7:00am–11:00pm.

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FursaFursa
Minor International
Minor International
4 days ago

Casual Guest Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Deliver welcoming, high-quality guest service as part of the Front Office team at Oaks R Suites Geelong. Handle check-ins and check-outs, respond to guest inquiries and issues across in-person, phone, and email channels, and manage reservations, updates, and special requests using property management systems. Serve as the primary point of contact during guests’ stays with timely assistance and personalized local recommendations. Rotating shifts from 7:00am–11:00pm.
Location: Australia
Workplace: Onsite
Employment Type: Others
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Welcome guests on arrival and manage smooth, efficient check-in with prompt handling of immediate inquiries and needs.
  • •Maintain clear, courteous communication with guests, colleagues, and stakeholders across in-person, phone, and email channels.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Serve as the primary point of contact throughout the stay by assisting guests, resolving issues, and providing personalized recommendations.
  • •Maintain a polished, professional presentation that reflects organizational standards.

Pay and Benefits

Salary: AUD 34.96 - 48.95 hourly
Perks:Health InsuranceLearning BudgetEapWellness Stipend

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly and professionally across in-person, phone, and written channels.
  • •Proactive, positive approach to addressing guest needs and exceeding expectations.
  • •Passion for creating positive guest experiences, including resolving issues efficiently.
  • •Ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Experience:HospitalityHotelCustomer service
Skills:CommunicationCustomer serviceProblem-solvingProactive mindset
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn