Customer Operator

CarMax
United States
Workplace: OnsiteFull timeUSD 17.01 - 17.01 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Empathy","Active listening","Multitasking"]

As a Customer Operator, you’ll support CarMax’s Service Department by answering inbound service calls and assisting customers in person and over the phone throughout the repair process. You’ll schedule appointments, route calls, make reminder and follow-up calls, contact customers about repair requests, and maintain accurate repair documentation. You’ll also audit sublet invoices and monitor loaner logs while following CarMax EH&S requirements.

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FursaFursa
CarMax
CarMax
2 days ago

Customer Operator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

As a Customer Operator, you’ll support CarMax’s Service Department by answering inbound service calls and assisting customers in person and over the phone throughout the repair process. You’ll schedule appointments, route calls, make reminder and follow-up calls, contact customers about repair requests, and maintain accurate repair documentation. You’ll also audit sublet invoices and monitor loaner logs while following CarMax EH&S requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer incoming service calls promptly and professionally, using a friendly tone and empathy.
  • •Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
  • •Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.
  • •Perform reminder calls and follow up when special-order parts arrive, contacting customers with repair requests and filing repair orders daily.
  • •Audit sublet invoices and monitor loaner logs for compliance, while following CarMax EH&S requirements.

Pay and Benefits

Salary: USD 17.01 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
  • •Ability to execute standardized service processes and maintain high customer satisfaction scores.
  • •Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
  • •Flexible availability, including nights, weekends, holidays, and extended shifts.
Skills:Customer serviceCommunicationEmpathyActive listeningMultitasking
Tech Stack:SpreadsheetsService systems

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn