Key Account Manager - Poland (They/She/He)

Delivery Hero
Warsaw
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Commercial acumen","Project management","Problem-solving","Analytical approach","Organization","Inclusive","Empathy","Curiosity","Data-driven thinking"]

Own and grow relationships with Glovo restaurant partners in Poland, using proactive communication and business reviews to identify needs and drive engagement. Build and track your partner portfolio, KPIs, and OKRs, then design and execute promo and Glovo Ads plans to improve menu performance and revenue. Negotiate exclusivities, optimize partner visibility with marketing kits, and develop action plans for churned or inactive partners while partnering with internal teams to improve service quality.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Key Account Manager - Poland (They/She/He)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own and grow relationships with Glovo restaurant partners in Poland, using proactive communication and business reviews to identify needs and drive engagement. Build and track your partner portfolio, KPIs, and OKRs, then design and execute promo and Glovo Ads plans to improve menu performance and revenue. Negotiate exclusivities, optimize partner visibility with marketing kits, and develop action plans for churned or inactive partners while partnering with internal teams to improve service quality.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Build and maintain strong relationships with Glovo partners through proactive communication, partner meetings, and business reviews.
  • •Evaluate, follow up, and report on portfolio KPIs to reach goals and company OKRs.
  • •Create and execute partner growth plans using promos and Glovo Ads, including menu performance improvements (e.g., AOV, conversion rate, cross-selling/upselling).
  • •Secure partner exclusivities and optimize Glovo visibility through marketing actions, merchandising, and marketing kits.
  • •Develop action plans for churned and inactive partners and support operational efficiency by ensuring best-in-class customer service delivery.

Pay and Benefits

Perks:Health InsuranceGym MembershipRemote WorkPaid LeaveParental Leave

Key Requirements

  • •At least 1 year of experience in high-performance account management or business consultancy.
  • •Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or Public Relations (plus).
  • •Experience in FMCG, food-hospitality, or on-demand delivery is preferred.
  • •Comfortable working in a high-growth, fast-paced startup environment.
  • •Strong commercial skills with sales experience, plus excellent communication, interpersonal, and problem-solving abilities.
Experience:1+ yearsFMCGFood-hospitalityOn-demand delivery
Education:Bachelor's in Business Administration, Marketing, Industrial Engineering or Public Relations
Skills:CommunicationInterpersonal skillsCommercial acumenProject managementProblem-solvingAnalytical approachOrganizationInclusiveEmpathyCuriosityData-driven thinking
Languages:PolishEnglish
Tech Stack:Google DocsMS OfficeExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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