Suno

1 month ago

Senior Director, Customer Experience & Safety Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Senior, strategic operator leading Suno’s first dedicated Customer & Trust Operations function. You’ll own Support, Trust & Safety Operations, Knowledge Base, and Community, shaping world-class, AI-native operations from the ground up and aligning customer signals with product and policy across a fast-growing AI music platform.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Build Suno's customer and trust operations function from the ground up — defining what world-class looks like at an AI-native music company
•Redesign support to be AI-native and customer-first, standing up the right mix of vendors, internal channels, and automation at scale
•Define what Trust & Safety operations means at Suno and build it — covering fraud, identity, and billing in partnership with product, engineering, and legal
•Own the feedback loop between customers and product — ensuring bugs, friction, and user insights consistently inform the roadmap
•Build and grow community across Reddit, Discord, and beyond as both a care function and an organic growth lever

Travel: Low travel

Pay and Benefits

Salary: USD 239,000 - 270,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveCommuter BenefitsEducation Stipend

Key Requirements

•12+ years in operations, strategy, or customer-facing functions
•Consulting or strategy firm background (Accenture, McKinsey, Kearney, or similar)
•Proven 0-to-1 ops builder — support, Trust & Safety, or customer operations built from scratch
•Analytically strong and data-driven — SLAs, reporting frameworks, operational decisions
•Experience with AI-native or AI-augmented support tooling and workflow design

Experience:12+ yearsOperationsStrategyCustomer-facing

Skills:CommunicationLeadershipProblem-solvingStakeholder management

Tech Stack:AIKnowledge baseVendor managementCommunity management

Company Brief

Suno

Develops AI-driven music generation tools that enable users to create original songs, instrumentals, and audio content from text prompts or melodies using generative models and creative workflows for musicians and creators.

Industry: Music Industry

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Founded: 2023

Website

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Suno

1 month ago

Senior Director, Customer Experience & Safety Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Build Suno's customer and trust operations function from the ground up — defining what world-class looks like at an AI-native music company
•Redesign support to be AI-native and customer-first, standing up the right mix of vendors, internal channels, and automation at scale
•Define what Trust & Safety operations means at Suno and build it — covering fraud, identity, and billing in partnership with product, engineering, and legal
•Own the feedback loop between customers and product — ensuring bugs, friction, and user insights consistently inform the roadmap
•Build and grow community across Reddit, Discord, and beyond as both a care function and an organic growth lever

Travel: Low travel

Pay and Benefits

Salary: USD 239,000 - 270,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveCommuter BenefitsEducation Stipend

Key Requirements

•12+ years in operations, strategy, or customer-facing functions
•Consulting or strategy firm background (Accenture, McKinsey, Kearney, or similar)
•Proven 0-to-1 ops builder — support, Trust & Safety, or customer operations built from scratch
•Analytically strong and data-driven — SLAs, reporting frameworks, operational decisions
•Experience with AI-native or AI-augmented support tooling and workflow design

Experience:12+ yearsOperationsStrategyCustomer-facing

Skills:CommunicationLeadershipProblem-solvingStakeholder management

Tech Stack:AIKnowledge baseVendor managementCommunity management

Company Brief

Suno

Industry: Music Industry

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Founded: 2023

Website