4 weeks ago

On-Site Technical Support Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users on devices, applications, and processes, including onboarding assistance. Log, update, and escalate issues to the next level, and partner with internal IT teams on testing, integration, and maintenance. Identify and implement process/technology improvements while learning additional IT business areas. Work onsite in Guadalajara with strong troubleshooting skills across Windows, macOS, iOS, Android, and common productivity environments.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues promptly to the next level.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover and implement process and technology improvements for IT business tools and support.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and comfort working with various stakeholders.
•Strong troubleshooting, bug-finding, and resolution skills.
•Ability to work independently within a diverse global team.
•IT software and hardware troubleshooting knowledge across Win 10, macOS, iOS, Android, and Google Suite/Microsoft environment.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependence

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT