Business Continuity Associate APAC

dLocal
Mumbai
Workplace: HybridFull timeFunction: Design (Product/UX/UI/Visual)Experience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Problem-solving","Calm under pressure","Attention to detail"]

Support payment operations continuity across APAC by triaging and resolving incidents, coordinating with processors, acquirers and partners, and ensuring go-live readiness with a focus on time-zone alignment and stakeholder communication to protect merchant experience.

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FursaFursa
dLocal
dLocal
10 months ago

Business Continuity Associate APAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support payment operations continuity across APAC by triaging and resolving incidents, coordinating with processors, acquirers and partners, and ensuring go-live readiness with a focus on time-zone alignment and stakeholder communication to protect merchant experience.
Location: Mumbai
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

  • •Triage, own, and resolve operational incidents end-to-end; provide clear, timely updates to stakeholders.
  • •Engage directly with processors and partners to manage day-to-day operations, escalate issues, and remove technical/business blockers.
  • •Provide hands-on merchant support and go-live readiness (credentials and required tasks), including hypercare during launches.
  • •Act as a key point of contact for CS/AM for operational enablement and troubleshooting.
  • •Perform root-cause analysis, document incidents and resolutions (e.g., in Jira), and feed learnings back to teams and partners.

Pay and Benefits

Perks:Learning BudgetLanguage ClassesSocial Budget

Key Requirements

  • •2-4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations
  • •Familiarity with payment operations and ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations)
  • •Excellent communication and stakeholder management; customer-centric, calm under pressure, and action-oriented
  • •Proficiency with Excel/Sheets and ticketing/documentation tools (e.g., Jira); analytical mindset
  • •Ability to operate across time zones and manage multiple priorities with high attention to detail
Experience:2-4 yearsPaymentsFintechOperations
Education:Bachelor's
Skills:CommunicationStakeholder managementProblem-solvingCalm under pressureAttention to detail
Languages:English
Tech Stack:ExcelJiraSheets

Company Brief

dLocal
Provides cross-border payments and financial infrastructure enabling global merchants to collect payments, manage payouts, and reconcile transactions across emerging markets through a unified payments platform.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montevideo, Uruguay
Founded: 2016
WebsiteLinkedIn