Customer Service Executive.Operations.Aster Pharmacy 1 - Br of Aster Pharmacies Group LLC

Aster
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service","Interpersonal skills","Communication","Patience","Problem-solving","Active listening","Adaptability"]

Provide prompt, professional customer service in-store by handling inquiries, complaints, and order-related questions. Support customers on the sales floor with product, pricing, promotions, and store experience, while maintaining accurate customer records. Coordinate with pharmacists and internal teams to resolve issues, escalate complex cases, and stay current on product knowledge and services. Work flexible shifts, including weekends and public holidays, ensuring customers are never left unattended.

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FursaFursa
Aster
Aster
1 day ago

Customer Service Executive.Operations.Aster Pharmacy 1 - Br of Aster Pharmacies Group LLC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide prompt, professional customer service in-store by handling inquiries, complaints, and order-related questions. Support customers on the sales floor with product, pricing, promotions, and store experience, while maintaining accurate customer records. Coordinate with pharmacists and internal teams to resolve issues, escalate complex cases, and stay current on product knowledge and services. Work flexible shifts, including weekends and public holidays, ensuring customers are never left unattended.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle customer inquiries, complaints, and concerns promptly and courteously.
  • •Assist customers with product information, pricing, promotions, and order processing.
  • •Engage customers in-store and proactively support them on the sales floor to ensure they are attended to.
  • •Maintain accurate customer records and update customer information as required.
  • •Coordinate with pharmacists and internal departments to resolve issues and escalate complex cases to supervisors or appropriate teams.

Key Requirements

  • •Strong customer service and interpersonal skills.
  • •Strong verbal communication skills in English; Hindi-speaking candidates are preferred.
  • •Customer-focused approach with a positive, professional attitude.
  • •Willingness to work shifts according to the store duty roster, including standing on the sales floor for extended periods.
  • •Flexible, adaptable, and able to support business requirements while working with different teams and handling multiple customer requests.
Education:Bachelor's
Skills:Customer serviceInterpersonal skillsCommunicationPatienceProblem-solvingActive listeningAdaptability
Languages:EnglishHindi

Company Brief

Aster
Aster DM Healthcare operates hospitals, clinics, pharmacies and diagnostic centers across the Middle East and India, delivering integrated primary, secondary and tertiary healthcare services along with specialty care and allied medical services.
Industry: Healthcare Providers
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1987
WebsiteLinkedIn