Customer Service Support, SRC

Philips
Fukuoka
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Problem-solving","Customer service","Sales"]

Join Philips' healthcare team as a Customer Service Support specialist focused on home healthcare devices. You will service, install, replace, and maintain ventilators and related consumables at patients’ homes, support hospital staff, and streamline customer service workflows. The role combines on-site field work with office-based coordination in the Fukuoka area, including shift-based emergency coverage and opportunity to contribute to new patient channels.

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FursaFursa
Philips
Philips
5 months ago

Customer Service Support, SRC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 28 days agoStatus: Live

Job Summary

Join Philips' healthcare team as a Customer Service Support specialist focused on home healthcare devices. You will service, install, replace, and maintain ventilators and related consumables at patients’ homes, support hospital staff, and streamline customer service workflows. The role combines on-site field work with office-based coordination in the Fukuoka area, including shift-based emergency coverage and opportunity to contribute to new patient channels.
Location: Fukuoka
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Perform installation, replacement, and maintenance of medical devices at patient residences based on physician prescriptions
  • •Manage devices for facilities and patients to maintain efficiency and profitability of operations
  • •Respond to nighttime or emergency situations on a shift basis
  • •Support existing customers and assist with new prescriptions and market development activities
  • •Collect and analyze complex customer information to formulate and execute concrete action plans

Key Requirements

  • •Sales experience (corporate or individual) or similar customer-facing experience, 1+ years
  • •Interest in home healthcare
  • •Willingness to work evenings and emergencies (shift work)
  • •Ability to manage and analyze customer information to plan actions
  • •Willingness to visit patient homes for service and maintenance
Experience:1+ yearsHealthcareHome healthcareMedical devices
Skills:CommunicationProblem-solvingCustomer serviceSales

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn