Senior Commercial Analyst, Qantas Digital and Customer Experience

Qantas Airways
Sydney
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Communication","Interpersonal skills","Teamwork"]

Develop commercial insights, KPI reporting, and detailed analytics for Qantas Digital and Customer Operations to support long- and short-term digital and customer strategies. Build and present a cohesive suite of reports from complex stakeholder and data sources, monitor operational performance, and deliver operational and financial modelling. Partner with senior stakeholders to identify opportunities, improve commercial outcomes, and guide how resources and capabilities are focused to achieve targeted Qantas customer experience.

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FursaFursa
Qantas Airways
Qantas Airways
9 hours ago

Senior Commercial Analyst, Qantas Digital and Customer Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Develop commercial insights, KPI reporting, and detailed analytics for Qantas Digital and Customer Operations to support long- and short-term digital and customer strategies. Build and present a cohesive suite of reports from complex stakeholder and data sources, monitor operational performance, and deliver operational and financial modelling. Partner with senior stakeholders to identify opportunities, improve commercial outcomes, and guide how resources and capabilities are focused to achieve targeted Qantas customer experience.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop commercial insights, analysis, and reporting for Digital and Customer Operations strategies across the Qantas Group.
  • •Generate a suite of insights and reports from complex arrays of data sources and stakeholders.
  • •Monitor ongoing performance of KPIs across Digital and the Purchase portfolio and ensure alignment with group strategy.
  • •Conduct complex operational and financial modelling to support decision-making.
  • •Coordinate reports and analysis with senior stakeholders to identify, evaluate, and articulate opportunities to improve commercial outcomes.

Pay and Benefits

Perks:Paid ParentalSalary Packaging

Key Requirements

  • •Degree-level qualifications, preferably in applied statistics or a related analytical field.
  • •Extensive experience extracting and manipulating large-volume data with SQL, with direct Teradata platform experience preferred.
  • •Proven ability to turn raw data into actionable insights, recommendations, and measurable outcomes.
  • •Strong analytical and problem-solving skills, combining commercial acumen with insight generation.
  • •Proficiency in Power BI (or similar) and advanced Microsoft Excel; ability to prepare analytical reports, presentations, and budget inputs.
Experience:DigitalCustomer experienceAnalyticsCommercial performance
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingCommunicationInterpersonal skillsTeamwork
Languages:English
Tech Stack:SQLTeradataPower BIMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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