Braze

1 month ago

Support Engagement Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead premium, hands-on technical support for a designated group of Braze customers within the Recurring Services team. Serve as the main technical advocate throughout the contract, partnering with the Success team to manage technical relationships, drive feature adoption, reduce risk, and ensure a seamless transition from onboarding to ongoing engagement.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Own and assume ultimate responsibility over your named customer’s technical needs and inquiries around platform integration, performance, and troubleshooting as well as partner implementation
•Be your customers’ main point of contact and trusted advisor at Braze for all things Technical
•Partner with Customer Success and Recurring Services teams, taking a lead role on technical escalations and inquiries to ensure excellent customer experience and internal alignment
•Deliver product value by reducing risk and removing technical barriers resulting in feature adoption and a high degree of execution within the Braze platform
•Drive customer advocacy by championing for the customer’s technical needs and product enhancement requests; work closely with Braze recognized partners in the customer tech stack

Pay and Benefits

Perks:Health Insurance401kRemote WorkLearning BudgetPaid LeaveRsusLife Insurance

Key Requirements

•Bachelor’s degree from a 4-year college or university (or equivalent experience)
•3-6 years of client-facing experience in a SaaS company with 2-3 years in Technical Support and 1-2 years in account management
•Exemplary written and verbal communication skills with excellent follow-up
•Thrive in a highly collaborative role and contribute in cross-team initiatives
•Experience with Case Management tools (e.g., Salesforce, Zendesk) and technical know-how to leverage APIs and write basic-level SQL queries, bonus for Postman and Snowflake/Snowsight

Experience:3-6 yearsSaaSCustomer experience

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingTime managementAttention to detail

Languages:English

Tech Stack:APIsSQLPostmanSnowflakeSnowsightBraze

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

1 month ago

Support Engagement Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Own and assume ultimate responsibility over your named customer’s technical needs and inquiries around platform integration, performance, and troubleshooting as well as partner implementation
•Be your customers’ main point of contact and trusted advisor at Braze for all things Technical
•Partner with Customer Success and Recurring Services teams, taking a lead role on technical escalations and inquiries to ensure excellent customer experience and internal alignment
•Deliver product value by reducing risk and removing technical barriers resulting in feature adoption and a high degree of execution within the Braze platform
•Drive customer advocacy by championing for the customer’s technical needs and product enhancement requests; work closely with Braze recognized partners in the customer tech stack

Pay and Benefits

Perks:Health Insurance401kRemote WorkLearning BudgetPaid LeaveRsusLife Insurance

Key Requirements

•Bachelor’s degree from a 4-year college or university (or equivalent experience)
•3-6 years of client-facing experience in a SaaS company with 2-3 years in Technical Support and 1-2 years in account management
•Exemplary written and verbal communication skills with excellent follow-up
•Thrive in a highly collaborative role and contribute in cross-team initiatives
•Experience with Case Management tools (e.g., Salesforce, Zendesk) and technical know-how to leverage APIs and write basic-level SQL queries, bonus for Postman and Snowflake/Snowsight

Experience:3-6 yearsSaaSCustomer experience

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingTime managementAttention to detail

Languages:English

Tech Stack:APIsSQLPostmanSnowflakeSnowsightBraze

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn