Epiroc

13 hours ago

Technical Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead technical service, parts, and training operations to improve operational performance, technical capability, and customer satisfaction for Epiroc capital equipment and aftermarket support. Build and maintain technical training programs aligned to global standards, coach and develop technical personnel, and strengthen frontline technicians through structured problem-solving. Ensure support processes and documentation meet Epiroc standards, coordinate cross-functional handoffs, and track operational metrics and product feedback.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead technical support, parts, and training functions to ensure consistent support delivery and customer satisfaction.
•Develop, implement, and maintain technical training programs aligned with global standards.
•Support technical personnel growth through coaching, mentoring, performance management, and succession planning.
•Improve technician capability by promoting structured problem-solving and technical development.
•Ensure support processes, documentation, deliverables, and operational metrics (including warranty recovery, WIP, and service variance) meet Epiroc standards.

Travel: Low travel

Pay and Benefits

Salary: USD 120,000 - 150,000 annually

Perks:Health InsuranceMedicalDentalVisionWellness Stipend401kPaid LeavePaid SickDisability InsuranceLife InsuranceEmployee Discounts

Key Requirements

•Bachelor’s degree in Engineering (Mechanical, Mining, or related) preferred; equivalent experience considered.
•Minimum five years of experience in mining, heavy equipment, or related industries.
•Valid driver’s license and willingness to travel domestically, with occasional international travel.
•Demonstrated ability to lead, manage, and delegate technical teams with coaching and performance management.
•Strong mechanical/technical expertise in fluid power systems, equipment control/navigation, low-voltage electrical controls, diesel engines, and rotary screw compressors.

Experience:MiningHeavy equipmentAftermarket services

Education:Bachelor's in Engineering (e.g., Mechanical, Mining, or related field)

Skills:LeadershipCoachingCommunicationProblem-solvingCollaboration

Licenses:Driver’s license

Tech Stack:Microsoft Office

Company Brief

Epiroc

Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.

Industry: Mining & Metals

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2018

Website LinkedIn

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Epiroc

13 hours ago

Technical Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead technical support, parts, and training functions to ensure consistent support delivery and customer satisfaction.
•Develop, implement, and maintain technical training programs aligned with global standards.
•Support technical personnel growth through coaching, mentoring, performance management, and succession planning.
•Improve technician capability by promoting structured problem-solving and technical development.
•Ensure support processes, documentation, deliverables, and operational metrics (including warranty recovery, WIP, and service variance) meet Epiroc standards.

Travel: Low travel

Pay and Benefits

Salary: USD 120,000 - 150,000 annually

Perks:Health InsuranceMedicalDentalVisionWellness Stipend401kPaid LeavePaid SickDisability InsuranceLife InsuranceEmployee Discounts

Key Requirements

•Bachelor’s degree in Engineering (Mechanical, Mining, or related) preferred; equivalent experience considered.
•Minimum five years of experience in mining, heavy equipment, or related industries.
•Valid driver’s license and willingness to travel domestically, with occasional international travel.
•Demonstrated ability to lead, manage, and delegate technical teams with coaching and performance management.
•Strong mechanical/technical expertise in fluid power systems, equipment control/navigation, low-voltage electrical controls, diesel engines, and rotary screw compressors.

Experience:MiningHeavy equipmentAftermarket services

Education:Bachelor's in Engineering (e.g., Mechanical, Mining, or related field)

Skills:LeadershipCoachingCommunicationProblem-solvingCollaboration

Licenses:Driver’s license

Tech Stack:Microsoft Office

Company Brief

Epiroc

Industry: Mining & Metals

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2018

Website LinkedIn