Forum Ventures

1 week ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide hybrid, front-line technical support for customers integrating Limina’s contextual data intelligence platform. Own the support queue end to end—triage, troubleshoot, resolve, and escalate—using hands-on investigation of HTTP APIs, JSON payloads, redaction configuration, file processing, and Docker/Kubernetes deployments. Distinguish product/config issues from customer infrastructure or third-party systems, maintain runbooks, and help define scalable support processes.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own the support queue by triaging, troubleshooting, resolving, and escalating with clear ownership and timelines.
•Troubleshoot Limina issues across HTTP API requests/payloads, entity-detection and redaction configuration, file processing, and Docker/customer-managed Kubernetes deployments.
•Separate Limina product/configuration problems from customer-owned application, infrastructure, network, or third-party system issues and communicate the boundary clearly.
•Escalate suspected defects and complex deployment questions with customer impact, reproduction steps, and what was ruled out.
•Maintain runbooks and self-serve troubleshooting resources and help improve support processes, standards, and workflows as the function scales.

Key Requirements

•2+ years in technical support, support engineering, implementation, or a hands-on technical customer role, ideally for an enterprise, developer-facing, or API-based product.
•Working knowledge of HTTP APIs, including JSON request/response payloads, HTTP status codes, and common failure modes; able to reproduce requests with cURL, Postman, Python, or equivalent.
•Hands-on Docker experience (running images, mounting files, configuring ports and environment variables, and inspecting container status/logs).
•Comfort using a Linux command line and exposure to at least one cloud platform (AWS, Azure, or GCP).
•Disciplined troubleshooting and strong escalation judgment, with clear communication across technical and commercial audiences.

Experience:2+ years

Skills:TroubleshootingEscalation judgmentCommunication

Tech Stack:HTTP APIsJSONCURLPostmanPythonDockerLinuxAWSAzureGCPKubernetesHelmEKSECSAKSGKEEntity-detectionRedaction configurationRAG pipelinesAgentic workflows

Company Brief

Forum Ventures

Forum Ventures is an early-stage venture firm, accelerator, and community that invests in and builds B2B SaaS and AI startups, operating pre-seed and seed funds plus an AI venture studio and accelerator programs for founders.

Industry: Venture Capital

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2014

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Forum Ventures

1 week ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own the support queue by triaging, troubleshooting, resolving, and escalating with clear ownership and timelines.
•Troubleshoot Limina issues across HTTP API requests/payloads, entity-detection and redaction configuration, file processing, and Docker/customer-managed Kubernetes deployments.
•Separate Limina product/configuration problems from customer-owned application, infrastructure, network, or third-party system issues and communicate the boundary clearly.
•Escalate suspected defects and complex deployment questions with customer impact, reproduction steps, and what was ruled out.
•Maintain runbooks and self-serve troubleshooting resources and help improve support processes, standards, and workflows as the function scales.

Key Requirements

•2+ years in technical support, support engineering, implementation, or a hands-on technical customer role, ideally for an enterprise, developer-facing, or API-based product.
•Working knowledge of HTTP APIs, including JSON request/response payloads, HTTP status codes, and common failure modes; able to reproduce requests with cURL, Postman, Python, or equivalent.
•Hands-on Docker experience (running images, mounting files, configuring ports and environment variables, and inspecting container status/logs).
•Comfort using a Linux command line and exposure to at least one cloud platform (AWS, Azure, or GCP).
•Disciplined troubleshooting and strong escalation judgment, with clear communication across technical and commercial audiences.

Experience:2+ years

Skills:TroubleshootingEscalation judgmentCommunication

Tech Stack:HTTP APIsJSONCURLPostmanPythonDockerLinuxAWSAzureGCPKubernetesHelmEKSECSAKSGKEEntity-detectionRedaction configurationRAG pipelinesAgentic workflows

Company Brief

Forum Ventures

Industry: Venture Capital

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2014

Glassdoor: 4.3

Website LinkedIn Glassdoor