DataDog

1 week ago

Technical Escalations Engineer 2 (Logs) - US-East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 40 minutes agoStatus: Live

Job Summary

Investigate high-stakes technical escalations for Datadog Logs, lead urgent troubleshooting calls, and drive solutions for critical customer issues. Partner with Engineering and Product to identify platform gaps and advocate for customers as observability evolves. Serve as the Logs go-to expert, build internal diagnostic tools and guides, and mentor the Global Support Engineering team through office hours, learning sessions, and knowledge sharing.

Location: Boston, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Develop deep technical expertise and continuously learn as the product evolves.
•Investigate complex escalations and lead high-stakes technical calls to resolve critical customer challenges.
•Run office hours and deliver learning sessions while mentoring the Global Support Engineering team.
•Partner with Engineering and Product to identify platform gaps, drive improvements, and advocate for customers.
•Own Datadog Logs expertise and lead escalations involving missing logs, parsing discrepancies, pipeline misconfigurations, and retention/indexing behavior.

Pay and Benefits

Salary: USD 85,000 - 124,000 annually

Perks:Health InsuranceDental401kPaid LeaveRsusEquityRemote WorkGym Membership

Key Requirements

•Troubleshoot common log issues such as parsing failures, dropped logs, incorrect facets, pipeline routing problems, and noisy ingestion.
•Work comfortably with GROK, JSON, and custom log parsers, including understanding filters, remappers, and processors.
•Navigate log-based monitors and workflows including Live Tail, cold storage, rehydration, and usage controls like exclusion filters and quotas.
•Demonstrate strong analytical skills to identify root causes in intricate pipelines and guide customers to optimized, cost-effective solutions.
•Collaborate and mentor—sharing knowledge and raising the technical bar across the team.

Skills:Problem-solvingContinuous learningClient-centric mindsetCollaborationMentoring

Languages:English

Tech Stack:GROKJSONZendeskJiraConfluence

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

1 week ago

Technical Escalations Engineer 2 (Logs) - US-East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 40 minutes agoStatus: Live

Job Summary

Location: Boston, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Develop deep technical expertise and continuously learn as the product evolves.
•Investigate complex escalations and lead high-stakes technical calls to resolve critical customer challenges.
•Run office hours and deliver learning sessions while mentoring the Global Support Engineering team.
•Partner with Engineering and Product to identify platform gaps, drive improvements, and advocate for customers.
•Own Datadog Logs expertise and lead escalations involving missing logs, parsing discrepancies, pipeline misconfigurations, and retention/indexing behavior.

Pay and Benefits

Salary: USD 85,000 - 124,000 annually

Perks:Health InsuranceDental401kPaid LeaveRsusEquityRemote WorkGym Membership

Key Requirements

•Troubleshoot common log issues such as parsing failures, dropped logs, incorrect facets, pipeline routing problems, and noisy ingestion.
•Work comfortably with GROK, JSON, and custom log parsers, including understanding filters, remappers, and processors.
•Navigate log-based monitors and workflows including Live Tail, cold storage, rehydration, and usage controls like exclusion filters and quotas.
•Demonstrate strong analytical skills to identify root causes in intricate pipelines and guide customers to optimized, cost-effective solutions.
•Collaborate and mentor—sharing knowledge and raising the technical bar across the team.

Skills:Problem-solvingContinuous learningClient-centric mindsetCollaborationMentoring

Languages:English

Tech Stack:GROKJSONZendeskJiraConfluence

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn