Onboarding Manager (Vietnam)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 28 minutes agoStatus: Live

Job Summary

Own customer onboarding for CleverTap’s mobile and web SDKs and APIs, guiding technical stakeholders through integration, campaign setup, and successful “Go Live.” Partner with Customer Success to train business and developer users, troubleshoot integration issues, and reduce time-to-value. Act as a product consultant and perform technical audits to ensure adherence to CleverTap guidelines for quality, performance, and data sanity, while documenting requirements, timelines, and success metrics.

Location: Ho Chi Minh City

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Guide technical stakeholders and development teams through successful integration of CleverTap SDKs and APIs.
•Ensure smooth, timely customer onboarding focused on reducing time-to-value (TTV).
•Train and enable business users, developers, and technical stakeholders through the implementation process, campaign creation, and Go Live.
•Provide techno-functional product consultancy, including defining technical solutions, troubleshooting, and conducting technical audits and reviews.
•Maintain customer satisfaction through ongoing technical support, troubleshooting, solutioning, and unblocking integration issues.

Key Requirements

•Hands-on experience with mobile app development (Android/iOS/Hybrid) or web development.
•Experience integrating SDKs and working with APIs, including integration techniques.
•Ability to translate and troubleshoot scripting languages.
•Understanding of software design and deployment plus database concepts.
•Experience presenting in Vietnamese and English and a Bachelor’s degree in Computer Science or related fields.

Experience:SaaSMobile app developmentCustomer-facing roles

Education:Bachelor's in Computer Science or related fields

Skills:Technical problem solvingStakeholder managementCommunicationTroubleshootingDocumentation

Languages:VietnameseEnglish

Tech Stack:CleverTap SDKsAPIsAndroidIOSWebTesseractDBCleverAI

Company Brief

CleverTap

Website

Loading job details...

Preparing the role view and application actions.

CleverTap

1 day ago

Onboarding Manager (Vietnam)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 28 minutes agoStatus: Live

Job Summary

Location: Ho Chi Minh City

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Guide technical stakeholders and development teams through successful integration of CleverTap SDKs and APIs.
•Ensure smooth, timely customer onboarding focused on reducing time-to-value (TTV).
•Train and enable business users, developers, and technical stakeholders through the implementation process, campaign creation, and Go Live.
•Provide techno-functional product consultancy, including defining technical solutions, troubleshooting, and conducting technical audits and reviews.
•Maintain customer satisfaction through ongoing technical support, troubleshooting, solutioning, and unblocking integration issues.

Key Requirements

•Hands-on experience with mobile app development (Android/iOS/Hybrid) or web development.
•Experience integrating SDKs and working with APIs, including integration techniques.
•Ability to translate and troubleshoot scripting languages.
•Understanding of software design and deployment plus database concepts.
•Experience presenting in Vietnamese and English and a Bachelor’s degree in Computer Science or related fields.

Experience:SaaSMobile app developmentCustomer-facing roles

Education:Bachelor's in Computer Science or related fields

Skills:Technical problem solvingStakeholder managementCommunicationTroubleshootingDocumentation

Languages:VietnameseEnglish

Tech Stack:CleverTap SDKsAPIsAndroidIOSWebTesseractDBCleverAI

Company Brief

CleverTap

Website