Technical Onboarding Manager (Hanoi)

CleverTap
Ho Chi Minh City
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Technical problem solving","Stakeholder management","Communication","Troubleshooting","Documentation"]

Own customer onboarding for CleverTap’s mobile and web SDKs and APIs, guiding technical stakeholders through integration, campaign setup, and successful “Go Live.” Partner with Customer Success to train business and developer users, troubleshoot integration issues, and reduce time-to-value. Act as a product consultant and perform technical audits to ensure adherence to CleverTap guidelines for quality, performance, and data sanity, while documenting requirements, timelines, and success metrics.

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FursaFursa
CleverTap
CleverTap
1 month ago

Technical Onboarding Manager (Hanoi)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own customer onboarding for CleverTap’s mobile and web SDKs and APIs, guiding technical stakeholders through integration, campaign setup, and successful “Go Live.” Partner with Customer Success to train business and developer users, troubleshoot integration issues, and reduce time-to-value. Act as a product consultant and perform technical audits to ensure adherence to CleverTap guidelines for quality, performance, and data sanity, while documenting requirements, timelines, and success metrics.
Location: Ho Chi Minh City
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Guide technical stakeholders and development teams through successful integration of CleverTap SDKs and APIs.
  • •Ensure smooth, timely customer onboarding focused on reducing time-to-value (TTV).
  • •Train and enable business users, developers, and technical stakeholders through the implementation process, campaign creation, and Go Live.
  • •Provide techno-functional product consultancy, including defining technical solutions, troubleshooting, and conducting technical audits and reviews.
  • •Maintain customer satisfaction through ongoing technical support, troubleshooting, solutioning, and unblocking integration issues.

Key Requirements

  • •Hands-on experience with mobile app development (Android/iOS/Hybrid) or web development.
  • •Experience integrating SDKs and working with APIs, including integration techniques.
  • •Ability to translate and troubleshoot scripting languages.
  • •Understanding of software design and deployment plus database concepts.
  • •Experience presenting in Vietnamese and English and a Bachelor’s degree in Computer Science or related fields.
Experience:SaaSMobile app developmentCustomer-facing roles
Education:Bachelor's in Computer Science or related fields
Skills:Technical problem solvingStakeholder managementCommunicationTroubleshootingDocumentation
Languages:VietnameseEnglish
Tech Stack:CleverTap SDKsAPIsAndroidIOSWebTesseractDBCleverAI

Company Brief

CleverTap
Provides a customer engagement and retention platform that helps businesses analyze user behavior, run personalized campaigns, and optimize mobile and web experiences across the customer lifecycle.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn