External Affairs Project Intern (TikTok Shop - Operation Center) - 2026 Start (BS/MS)

TikTok
Seattle
Workplace: OnsiteInternshipFunction: Communications, PR & CommunitySkills: ["Communication","Problem-solving","Organization","Multitasking","Prioritization","Case management"]

Support TikTok Shop’s External Affairs team by working in the Social Listening program to detect emerging risks and trends. Monitor social listening mentions, build and maintain case documents, perform RCA to connect signals to prior cases, and help identify policy or enforcement gaps. Provide weekend coverage signals to the Emergency Risk on-call POC and ensure smooth handover to the next on-call point of contact.

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FursaFursa
TikTok
TikTok
1 month ago

External Affairs Project Intern (TikTok Shop - Operation Center) - 2026 Start (BS/MS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Support TikTok Shop’s External Affairs team by working in the Social Listening program to detect emerging risks and trends. Monitor social listening mentions, build and maintain case documents, perform RCA to connect signals to prior cases, and help identify policy or enforcement gaps. Provide weekend coverage signals to the Emergency Risk on-call POC and ensure smooth handover to the next on-call point of contact.
Location: Seattle
Workplace: Onsite
Employment Type: Internship
Job Function: Communications, PR & Community
Seniority: Intern level

Key Responsibilities

  • •Identify and report emerging trends from Social Listening and escalate within External Affairs and TikTok Shop teams for proper mitigation.
  • •Provide weekend coverage by surfacing emerging risk signals to the Emergency Risk on-call POC when prioritization criteria are met.
  • •Review Social Listening mentions tied to known events and topics while identifying new trends and risks.
  • •Build case documents capturing risk signals, impacts, and related resources (e.g., news and social media).
  • •Assess whether signals are net-new or connected to previous cases, conduct RCA, and support handover and activation when high-risk events occur.

Key Requirements

  • •Currently pursuing a Bachelor's or Master’s degree in Information Security, Crisis Management, Public Affairs, Public Policy, or a related field.
  • •Excellent communication and problem-solving skills.
  • •Strong organization, multitasking, and prioritization skills.
  • •Proficient in Excel and data analysis.
Education:
Skills:CommunicationProblem-solvingOrganizationMultitaskingPrioritizationCase management
Tech Stack:Excel

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn