BPO Supervisor

Dimension Data
United States, Canada
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Leadership","Coaching","Communication","Stakeholder management","Analytical thinking"]

Lead a team of outbound sales agents to hit revenue targets and sales KPIs. Manage day-to-day performance through coaching, side-by-side support, and remote monitoring, including performance reviews and improvement plans. Drive operational execution by enforcing dialer and lead-management processes and monitoring productivity. Track and report metrics, forecast delivery cadence, manage client communication as a key point of contact, and implement continuous improvement initiatives.

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Dimension Data
Dimension Data
2 months ago

BPO Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Lead a team of outbound sales agents to hit revenue targets and sales KPIs. Manage day-to-day performance through coaching, side-by-side support, and remote monitoring, including performance reviews and improvement plans. Drive operational execution by enforcing dialer and lead-management processes and monitoring productivity. Track and report metrics, forecast delivery cadence, manage client communication as a key point of contact, and implement continuous improvement initiatives.
Location: United States, Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Lead, manage, and develop a team of outbound sales agents.
  • •Drive daily, weekly, and monthly sales targets and KPI delivery.
  • •Conduct regular performance reviews, coaching sessions, and individual performance improvement plans.
  • •Ensure adherence to dialer usage, lead management, and sales processes; monitor productivity and resolution of customer concerns.
  • •Track, report, and analyze team performance metrics; forecast performance and implement corrective actions and best practices.

Pay and Benefits

Perks:Health InsuranceVisionDentalPaid TrainingEmployee AssistanceRetirement

Key Requirements

  • •5+ years of sales experience with strong understanding of sales KPIs and forecasting.
  • •2–3 years in a team leadership role, leading and developing outbound sales teams.
  • •Ability to conduct coaching and performance reviews, including structured side-by-side support and remote monitoring.
  • •Excellent communication and stakeholder management skills, including client-facing relationship management.
  • •Analytical, data-driven decision-making using performance metrics and reporting to drive corrective actions.
Experience:TelecomBPO
Skills:LeadershipCoachingCommunicationStakeholder managementAnalytical thinking

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn