Commercial Bank of Dubai

2 weeks ago

Manager, Compliance Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide end-to-end governance, oversight, and performance management of outsourced compliance operations delivered by WNS in India. Manage a team handling Name Screening, Payment Screening, and Transaction Monitoring Level 1 alert disposition, ensuring SLAs, quality standards, and audit-ready traceability. Lead governance forums, MI dashboarding, quality calibration, control testing, incident escalation, and continuous improvement initiatives, while coordinating with Financial Crime Compliance, Sanctions, AML, MLRO/DMLRO, and operational stakeholders.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Seniority: Manager level

Key Responsibilities

•Provide day-to-day governance and oversight of the WNS-managed compliance operations offshore team handling approximately 70 FTE across Name Screening, Payment Screening, and Transaction Monitoring Level 1.
•Ensure adherence to SLAs, turnaround times, productivity, quality benchmarks, escalation protocols, and contractual obligations under the outsourced operating model.
•Oversee alert disposition outcomes, including false match/false positive closures, RFI management, escalation of unresolved or higher-risk cases, and handoff to onshore compliance teams.
•Review and challenge performance through operational reviews, ageing analysis, backlog management, exception tracking, and root cause analysis.
•Establish MI dashboards and maintain audit-ready traceability, supporting evidence, maker-checker controls, documentation, and coordinate remediation across compliance, operations, risk, and internal audit stakeholders.

Key Requirements

•Bachelor’s degree in finance, Business Administration, Accounting, Risk Management, Law, or related discipline.
•Minimum 5–7 years of experience in Banking Operations, Financial Crime Compliance, AML, Sanctions Screening, Transaction Monitoring, or Operational Risk.
•Experience managing/governing outsourced or shared service operations, including vendor performance and service level monitoring.
•Strong knowledge of AML, Sanctions, Name Screening, Payment Screening, and Transaction Monitoring processes and requirements.
•Experience in operational risk, control testing, audit reviews, regulatory inspections, and remediation of control gaps.

Experience:5-7 years

Education:Bachelor's

Skills:People managementPerformance managementGovernanceRisk awarenessStakeholder coordination

Certifications:CAMSICACFECRCM

Tech Stack:AI-assisted review supportRobotics

Company Brief

Commercial Bank of Dubai

Commercial Bank of Dubai (CBD) is a UAE-based full-service bank providing personal, corporate and digital banking solutions, trade finance, treasury and wealth services. Operating for over 50 years, CBD supports UAE businesses and individuals through branches and digital channels.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1969

Glassdoor: 2.5

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Commercial Bank of Dubai

2 weeks ago

Manager, Compliance Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Seniority: Manager level

Key Responsibilities

•Provide day-to-day governance and oversight of the WNS-managed compliance operations offshore team handling approximately 70 FTE across Name Screening, Payment Screening, and Transaction Monitoring Level 1.
•Ensure adherence to SLAs, turnaround times, productivity, quality benchmarks, escalation protocols, and contractual obligations under the outsourced operating model.
•Oversee alert disposition outcomes, including false match/false positive closures, RFI management, escalation of unresolved or higher-risk cases, and handoff to onshore compliance teams.
•Review and challenge performance through operational reviews, ageing analysis, backlog management, exception tracking, and root cause analysis.
•Establish MI dashboards and maintain audit-ready traceability, supporting evidence, maker-checker controls, documentation, and coordinate remediation across compliance, operations, risk, and internal audit stakeholders.

Key Requirements

•Bachelor’s degree in finance, Business Administration, Accounting, Risk Management, Law, or related discipline.
•Minimum 5–7 years of experience in Banking Operations, Financial Crime Compliance, AML, Sanctions Screening, Transaction Monitoring, or Operational Risk.
•Experience managing/governing outsourced or shared service operations, including vendor performance and service level monitoring.
•Strong knowledge of AML, Sanctions, Name Screening, Payment Screening, and Transaction Monitoring processes and requirements.
•Experience in operational risk, control testing, audit reviews, regulatory inspections, and remediation of control gaps.

Experience:5-7 years

Education:Bachelor's

Skills:People managementPerformance managementGovernanceRisk awarenessStakeholder coordination

Certifications:CAMSICACFECRCM

Tech Stack:AI-assisted review supportRobotics

Company Brief

Commercial Bank of Dubai

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1969

Glassdoor: 2.5

Website LinkedIn Glassdoor