Key Account Manager Italy - Milano

Delivery Hero
Milan
Workplace: HybridFull timeEUR 26,338 - 32,923 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Problem-solving","Data-driven","Analytical thinking","Organization","Prioritization"]

Build and grow long-term relationships with top restaurant partners by understanding their goals and challenges and delivering strategic guidance. Use data-driven analysis to improve operational excellence, growth, and profitability. Drive measurable partner revenue performance through promotions, marketing activations, and menu optimization, while coordinating with Marketing, Operations, Finance, and Customer Service to implement customized solutions and manage partner onboarding in the app.

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Delivery Hero
Delivery Hero
17 hours ago

Key Account Manager Italy - Milano

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Job Summary

Build and grow long-term relationships with top restaurant partners by understanding their goals and challenges and delivering strategic guidance. Use data-driven analysis to improve operational excellence, growth, and profitability. Drive measurable partner revenue performance through promotions, marketing activations, and menu optimization, while coordinating with Marketing, Operations, Finance, and Customer Service to implement customized solutions and manage partner onboarding in the app.
Location: Milan
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain strong, long-term relationships with restaurant partners through consistent communication.
  • •Analyze partners’ business goals and challenges to provide strategic guidance and support.
  • •Manipulate and analyze data to drive operational excellence, growth, and profitability for partners and Glovo.
  • •Drive rapid revenue growth via smart promotions, high-impact marketing activations, and menu optimization.
  • •Own partner revenue performance and partner onboarding in the app, from store setup through early launch support.

Pay and Benefits

Salary: EUR 26,338 - 32,923 annually
Perks:Annual BonusHealth InsuranceRemote WorkParental LeaveNurseryOnline TherapyWellness Stipend

Key Requirements

  • •2+ years of experience in high-performance account management or business consultancy, preferably in FMCG, food-hospitality, or on-demand delivery.
  • •Bachelor’s degree in Business Administration, Marketing, or Industrial Engineering.
  • •Proven track record of exceeding KPIs with timely execution and ambition.
  • •Problem-solver with a data-driven, analytical approach and strong attention to detail.
  • •Native-level Italian proficiency and strong English proficiency; knowledge of Google Suite, with Salesforce as a plus.
Experience:2+ yearsFMCGFood-hospitalityOn-demand delivery
Education:Bachelor's in Business Administration, Marketing, Industrial Engineering
Skills:Problem-solvingData-drivenAnalytical thinkingOrganizationPrioritization
Languages:EnglishItalian
Tech Stack:Google SuiteSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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