Service Lead | International Market Place (Honolulu, Hawaii (US-HI), US)

Supervise and motivate sales associates on the selling floor to deliver an exceptional Burberry customer experience and achieve sales goals and KPIs. Coach the team in the moment, manage customer flow to ensure no client is left unattended, and drive collaboration across sales, specialists, stock, and operations. Lead service-focused training through meetings and role-play, resolve escalations, and support store opening/closing and POS operations.