Partnerships and Customer Success Manager (Contractor)

Suno
New York
Workplace: HybridContractUSD 100 - 115 hourlyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Organization","Project management","Judgment","Autonomy"]

Own the onboarding and ongoing relationship layer for Suno’s beta partners, serving as their primary day-to-day contact. Design partner onboarding and repeatable processes (account/access setup, kickoff, enablement, billing), drive adoption and integration health, and collect partner feedback to inform Product and Marketing. Partner with Growth and Commercial Strategy leads, Product and Product Marketing, and coordinate with Engineering, Support, Legal, and Finance. Three-month contract with possible conversion.

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FursaFursa
Suno
Suno
1 day ago

Partnerships and Customer Success Manager (Contractor)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the onboarding and ongoing relationship layer for Suno’s beta partners, serving as their primary day-to-day contact. Design partner onboarding and repeatable processes (account/access setup, kickoff, enablement, billing), drive adoption and integration health, and collect partner feedback to inform Product and Marketing. Partner with Growth and Commercial Strategy leads, Product and Product Marketing, and coordinate with Engineering, Support, Legal, and Finance. Three-month contract with possible conversion.
Location: New York
Workplace: Hybrid
Employment Type: Contract · 3 months
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Design and run onboarding for beta partners, covering account/access setup through kickoff, enablement, and billing while building repeatable processes.
  • •Act as the primary day-to-day partner contact, coordinating with Engineering and Support to field questions and drive issues to resolution.
  • •Manage partner program logistics and tracking, improving the partner tracker so status, open issues, and next steps are clear.
  • •Build relationships, drive adoption, monitor usage, and re-engage partners whose integrations stall.
  • •Collect partner feedback via a consistent check-in cadence, identify cohort patterns, and translate them into actionable input for Product and Marketing.

Pay and Benefits

Salary: USD 100 - 115 hourly

Key Requirements

  • •4+ years in customer success, partner operations, technical account management, or program management, ideally supporting partners at an early-stage company.
  • •Own post-sale relationships end to end, including onboarding, adoption, and renewal conversations.
  • •Technical fluency to be credible with a technical audience (API concepts, documentation, and clear issue escalation).
  • •Strong project management and organizational skills to manage multiple partners, deadlines, and open threads.
  • •Create lightweight process/materials where none exist and improve existing documentation and workflows.
Experience:4+ yearsCustomer successPartner operationsTechnical account managementProgram management
Skills:CommunicationOrganizationProject managementJudgmentAutonomy
Tech Stack:APIDocumentation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Suno
Develops AI-driven music generation tools that enable users to create original songs, instrumentals, and audio content from text prompts or melodies using generative models and creative workflows for musicians and creators.
Industry: Music Industry
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Founded: 2023
Website