Senior Product Manager, Customer Experience (CX)
RealReal
California, New York, New Jersey, Arizona
Workplace: RemoteFull timeUSD 169,951 - 188,835 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Cross-functional collaboration","Leadership","Analytical thinking","Customer focus","Stakeholder communication"]Own the customer experience product roadmap and modernize digital journeys end-to-end. Define and execute a two-year CX strategy, partnering with Engineering, UX, and AI teams to deliver high-impact features and measurable KPI improvements. Lead experimentation and personalization, using data analysis and user research to validate hypotheses, reduce friction in customer and consignment journeys, and communicate progress and vision to senior stakeholders.
