Service Lead (San Marcos, Texas (US-TX), US)

Burberry
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Coaching","Customer service","Communication","Leadership","Performance management"]

Supervise the sales floor to ensure every client receives the Burberry Experience, driving sales goal attainment and coaching associates in real time. Lead a high-performing, customer-facing team by managing customer flow, partnering across store roles, and resolving escalated issues. Support store operations during opening/closing and strengthen in-store training through meetings, role-play, and performance development plans while enforcing company policies.

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Burberry
Burberry
1 day ago

Service Lead (San Marcos, Texas (US-TX), US)

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Last checked: 25 minutes agoStatus: Live

Job Summary

Supervise the sales floor to ensure every client receives the Burberry Experience, driving sales goal attainment and coaching associates in real time. Lead a high-performing, customer-facing team by managing customer flow, partnering across store roles, and resolving escalated issues. Support store operations during opening/closing and strengthen in-store training through meetings, role-play, and performance development plans while enforcing company policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise and motivate sales associates to deliver high-value customer experiences and memorable interactions.
  • •Coach in the moment and after transactions, providing feedback to drive improved selling skills and sales performance.
  • •Manage customer flow, ensuring clients are attended to, and lead collaboration across sales, specialists, stock, and operations teams.
  • •Resolve difficult customer issues and escalate to management when necessary, and handle post-void transactions and promotional discount authorizations in the absence of store management.
  • •Support Burberry Experience training within the store through morning/weekly meetings, role-play, and performance development plans; assist with opening/closing tasks and enforce store policies.

Key Requirements

  • •Advanced knowledge of POS systems.
  • •Previous experience using Apple mobile devices and comfort with digital tools.
  • •1–2 years of supervisory or management experience in retail sales.
  • •Ability to coach and provide real-time feedback to improve selling skills and customer experiences.
  • •Thorough understanding of company policies and consistent enforcement of guidelines.
Experience:1-2 yearsRetail
Skills:CoachingCustomer serviceCommunicationLeadershipPerformance management
Tech Stack:POS

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn