Principal Associate, Process Manager - Hybrid

Discover Financial
Richmond
Workplace: HybridFull timeUSD 98,900 - 112,900 annuallyFunction: Communications, PR & CommunityExperience: 4+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Adaptability","Stakeholder management","Data-driven decision making"]

Own process optimization for Enterprise Payments by mapping workflows, identifying bottlenecks, and designing improvements that reduce risk and streamline operations. Use data from multiple sources to analyze trends, performance metrics, and operational gaps, then build and track KPIs to measure impact. Partner with business, analytics, operations, and product stakeholders to gather requirements, manage expectations, and communicate rollout plans across teams.

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FursaFursa
Discover Financial
Discover Financial
3 weeks ago

Principal Associate, Process Manager - Hybrid

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own process optimization for Enterprise Payments by mapping workflows, identifying bottlenecks, and designing improvements that reduce risk and streamline operations. Use data from multiple sources to analyze trends, performance metrics, and operational gaps, then build and track KPIs to measure impact. Partner with business, analytics, operations, and product stakeholders to gather requirements, manage expectations, and communicate rollout plans across teams.
Location: Richmond
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Map and document business workflows to identify bottlenecks, inefficiencies, and automation opportunities
  • •Gather and analyze data to highlight trends, evaluate performance metrics, and pinpoint operational gaps
  • •Develop and track KPIs to measure the effectiveness of process changes and drive continuous improvement
  • •Collaborate with business analysts, data analysts, operations SMEs, and product partners to gather requirements and manage stakeholder expectations
  • •Redesign and implement modified procedures or technological solutions while supporting formal documentation and reporting

Pay and Benefits

Salary: USD 98,900 - 112,900 annually

Key Requirements

  • •High school diploma, GED, or equivalent certification
  • •At least 4 years of experience in process management, process analysis, project management, or risk management
  • •At least 1 year working with cross-functional teams
  • •At least 2 years of experience using Google Suite or Microsoft Office
  • •Bachelor's degree or military experience
Experience:4+ years
Education:High School
Skills:CommunicationAttention to detailAdaptabilityStakeholder managementData-driven decision making
Certifications:BPMPMPLeanAgileSix Sigma
Tech Stack:Google SuiteMicrosoft OfficeGoogle SlidesKPIsKey Performance Indicators

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn