Customer Engineering Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own the customer-facing arm of the engineering org as a player-coach: handle technical support tickets, debug partner integrations, and drive the escalation path from support to engineering. Partner with post-sales, platform, and product to translate implementation friction and feature requests into actionable insights. Build customer engineering documentation and operating models, and use AI/automation to improve ticket triage and troubleshooting efficiency.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Answer technical support tickets, debug partner integrations, and work directly with partners to resolve issues.
•Own the technical escalation path from support through engineering and serve as the primary customer advocate in engineering discussions.
•Identify opportunities to leverage AI and automation to streamline ticket triage and improve troubleshooting efficiency.
•Define and maintain customer engineering artifacts including documentation, guides, runbooks, and recipes.
•Partner with platform and product to turn patterns from tickets and implementation friction into actionable product insights, and help establish SLA-focused collaboration with post-sales.

Pay and Benefits

Salary: USD 50,000 - 999,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveHealth InsuranceDentalVisionLife Insurance401kEquityRemote Work

Key Requirements

•5+ years in solutions engineering, forward-deployed engineering, or a related technical partner-facing role, with at least 3 years in a leadership capacity.
•Comfort operating as a player-coach—solving problems hands-on while building team processes around you.
•Ability to read and contribute to an enterprise codebase with a high bar for technical excellence.
•Excellent communication skills to translate complex technical concepts for both technical and non-technical audiences.
•Experience defining and implementing SLAs and escalation processes across engineering and cross-functional teams.

Experience:5+ yearsPaymentsFintechCryptoSaaS

Skills:CommunicationEmpathy

Company Brief

Rain

Website

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Rain

4 months ago

Customer Engineering Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Answer technical support tickets, debug partner integrations, and work directly with partners to resolve issues.
•Own the technical escalation path from support through engineering and serve as the primary customer advocate in engineering discussions.
•Identify opportunities to leverage AI and automation to streamline ticket triage and improve troubleshooting efficiency.
•Define and maintain customer engineering artifacts including documentation, guides, runbooks, and recipes.
•Partner with platform and product to turn patterns from tickets and implementation friction into actionable product insights, and help establish SLA-focused collaboration with post-sales.

Pay and Benefits

Salary: USD 50,000 - 999,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveHealth InsuranceDentalVisionLife Insurance401kEquityRemote Work

Key Requirements

•5+ years in solutions engineering, forward-deployed engineering, or a related technical partner-facing role, with at least 3 years in a leadership capacity.
•Comfort operating as a player-coach—solving problems hands-on while building team processes around you.
•Ability to read and contribute to an enterprise codebase with a high bar for technical excellence.
•Excellent communication skills to translate complex technical concepts for both technical and non-technical audiences.
•Experience defining and implementing SLAs and escalation processes across engineering and cross-functional teams.

Experience:5+ yearsPaymentsFintechCryptoSaaS

Skills:CommunicationEmpathy

Company Brief

Rain

Website