Growth Strategist, Strategic (Customer Success)

Clay
New York, San Francisco
Workplace: HybridFull timeUSD 190,000 - 210,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Customer obsession","Relationship-building","Communication","Systems thinking","Forecasting","KPI tracking","Executive stakeholder management"]

Own a portfolio of Clay’s largest enterprise customers and act as a trusted advisor driving expansion, retention, and measurable revenue growth. Build executive-level relationships, discover new use cases, and develop multi-year account strategies across complex orgs. Use product fluency to connect customer GTM goals to what’s possible, while partnering with Sales, Product, Engineering, and Marketing to influence roadmap and GTM strategy. Lead forecasting, KPI tracking, and executive reporting.

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Clay
Clay
1 day ago

Growth Strategist, Strategic (Customer Success)

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Job Summary

Own a portfolio of Clay’s largest enterprise customers and act as a trusted advisor driving expansion, retention, and measurable revenue growth. Build executive-level relationships, discover new use cases, and develop multi-year account strategies across complex orgs. Use product fluency to connect customer GTM goals to what’s possible, while partnering with Sales, Product, Engineering, and Marketing to influence roadmap and GTM strategy. Lead forecasting, KPI tracking, and executive reporting.
Location: New York, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of Clay’s largest and most strategic accounts, building deep customer relationships.
  • •Drive expansion pipeline by finding new growth pathways and discovering use cases across accounts.
  • •Build multi-year account strategies while navigating complex organizational structures to drive expansion.
  • •Develop deep product fluency to map GTM ideas to feasible outcomes and surface product pain patterns to relevant teams.
  • •Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health.

Pay and Benefits

Salary: USD 190,000 - 210,000 annually

Key Requirements

  • •6+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including experience managing large or executive-level accounts.
  • •A track record driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
  • •Experience navigating and influencing at the executive/C-level with customers and internally.
  • •Strong relationship-building and communication skills, with gravitas for high-stakes situations.
  • •A systems-thinking mindset with technical aptitude and curiosity to connect product capabilities to business outcomes.
Experience:6+ yearsB2B SaaS
Skills:Customer obsessionRelationship-buildingCommunicationSystems thinkingForecastingKPI trackingExecutive stakeholder management

Company Brief

Clay
Provides a go-to-market development environment combining AI agents and 100+ data integrations to help growth teams source, enrich, and act on customer data for personalized outreach, CRM enrichment, and automated GTM workflows.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: New York, United States
Founded: 2019
WebsiteLinkedIn