Honeywell

1 day ago

Director of Product Technical Services, Americas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead Honeywell’s global Technical Support Excellence organization for Building Management Systems (BMS), setting strategy and driving operational transformation. Build scalable, world-class customer support processes that accelerate issue resolution, enable successful product launches, and improve customer experience. Partner across Engineering, Product Management, Quality, Service, Sales, and Finance to define escalation models, establish KPIs, and deliver continuous improvement using Honeywell operating mechanisms and management systems.

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Develop and lead global teams delivering technical support for Building Management Systems (BMS) products and solutions.
•Partner with product development and cross-functional teams to ensure support readiness and drive rapid investigation, escalation, and resolution of product issues.
•Define and implement a customer-centric, tiered escalation model and drive KPIs, operational metrics, and customer satisfaction targets.
•Establish a technical support maturity roadmap and develop subscription-based support offerings aligned with business priorities.
•Provide strategic leadership, coaching, and performance management for technical support teams, including career development and succession planning.

Key Requirements

•Bachelor’s/Master's degree, or equivalent, with 10+ years of relevant experience.
•Extensive product development experience with strong customer-facing experience.
•Experience in Building Management Systems (BMS).
•Excellent interpersonal and verbal and written communication skills.
•Experience with Salesforce.com and SharePoint, plus demonstrated knowledge management and call center management experience.

Experience:10+ years

Skills:LeadershipCommunicationContinuous improvementCustomer advocacyChange management

Languages:US

Tech Stack:Salesforce.comSharePointKnowledge ManagementCall Center ManagementX-MatrixA3 ThinkingRAIL ManagementGlobal Daily Management (GDM)Honeywell Accelerator

Company Brief

Honeywell

Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Honeywell

1 day ago

Director of Product Technical Services, Americas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Develop and lead global teams delivering technical support for Building Management Systems (BMS) products and solutions.
•Partner with product development and cross-functional teams to ensure support readiness and drive rapid investigation, escalation, and resolution of product issues.
•Define and implement a customer-centric, tiered escalation model and drive KPIs, operational metrics, and customer satisfaction targets.
•Establish a technical support maturity roadmap and develop subscription-based support offerings aligned with business priorities.
•Provide strategic leadership, coaching, and performance management for technical support teams, including career development and succession planning.

Key Requirements

•Bachelor’s/Master's degree, or equivalent, with 10+ years of relevant experience.
•Extensive product development experience with strong customer-facing experience.
•Experience in Building Management Systems (BMS).
•Excellent interpersonal and verbal and written communication skills.
•Experience with Salesforce.com and SharePoint, plus demonstrated knowledge management and call center management experience.

Experience:10+ years

Skills:LeadershipCommunicationContinuous improvementCustomer advocacyChange management

Languages:US

Tech Stack:Salesforce.comSharePointKnowledge ManagementCall Center ManagementX-MatrixA3 ThinkingRAIL ManagementGlobal Daily Management (GDM)Honeywell Accelerator

Company Brief

Honeywell

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor