U.S. Bancorp

6 days ago

Performing Operations Support Associate - Recast Modifications

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Support a specialized loan servicing team focused on recast loan modifications. Communicate with borrowers by phone and email while ensuring accurate processing, documentation, and follow-up. Handle operational tasks including scanning, filing, and mail processing to support end-to-end loan operations, and help deliver a positive borrower experience while following established service standards and procedures.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide operational and customer support for a specialized loan servicing team focused on recast loan modifications.
•Support borrowers through phone and email communication, ensuring timely and accurate follow-up.
•Ensure accurate processing, documentation, and follow-up for recast loan modification requests.
•Perform administrative tasks including scanning, filing, and mail processing to support end-to-end loan operations.
•Adhere to established procedures and service standards to deliver a positive borrower experience.

Pay and Benefits

Salary: USD 20 - 26.39 hourly

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kRetirementPaid LeavePaid HolidaysAdoption AssistanceParental LeaveLong-term Disability

Key Requirements

•High school diploma or equivalent.
•Two to four years of experience in a business/general office environment.
•Comfort communicating with borrowers by phone and email.
•Basic proficiency with Microsoft tools such as Outlook, Word, and Excel.
•Ability to manage multiple tasks/projects and deadlines while identifying and resolving exceptions and interpreting data.

Experience:2-4 yearsLoan servicingFinancial services

Education:High School

Skills:CommunicationOrganizationTime managementAttention to detailProblem-solving

Tech Stack:Microsoft OutlookMicrosoft WordMicrosoft Excel

Company Brief

U.S. Bancorp

U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor

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U.S. Bancorp

6 days ago

Performing Operations Support Associate - Recast Modifications

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide operational and customer support for a specialized loan servicing team focused on recast loan modifications.
•Support borrowers through phone and email communication, ensuring timely and accurate follow-up.
•Ensure accurate processing, documentation, and follow-up for recast loan modification requests.
•Perform administrative tasks including scanning, filing, and mail processing to support end-to-end loan operations.
•Adhere to established procedures and service standards to deliver a positive borrower experience.

Pay and Benefits

Salary: USD 20 - 26.39 hourly

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kRetirementPaid LeavePaid HolidaysAdoption AssistanceParental LeaveLong-term Disability

Key Requirements

•High school diploma or equivalent.
•Two to four years of experience in a business/general office environment.
•Comfort communicating with borrowers by phone and email.
•Basic proficiency with Microsoft tools such as Outlook, Word, and Excel.
•Ability to manage multiple tasks/projects and deadlines while identifying and resolving exceptions and interpreting data.

Experience:2-4 yearsLoan servicingFinancial services

Education:High School

Skills:CommunicationOrganizationTime managementAttention to detailProblem-solving

Tech Stack:Microsoft OutlookMicrosoft WordMicrosoft Excel

Company Brief

U.S. Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Minneapolis, United States

Founded: 1863

Glassdoor: 3.8

Website LinkedIn Glassdoor