Customer Success - Spontaneous Application

Kpler
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Relationship-building","Organization","Self-motivation","Cross-functional collaboration"]

Own and manage a portfolio of commodities clients, building trusted relationships and guiding them through onboarding to achieve measurable value. Drive adoption, engagement, and retention through tailored engagement strategies and proactive risk management. Serve as a key point of contact across email, calls, and meetings, translating client needs and workflows into feedback for Product and Engineering. Maintain accurate Salesforce records and share customer insights to inform product and commercial strategy.

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Kpler
Kpler
3 hours ago

Customer Success - Spontaneous Application

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Last checked: 53 minutes agoStatus: Live

Job Summary

Own and manage a portfolio of commodities clients, building trusted relationships and guiding them through onboarding to achieve measurable value. Drive adoption, engagement, and retention through tailored engagement strategies and proactive risk management. Serve as a key point of contact across email, calls, and meetings, translating client needs and workflows into feedback for Product and Engineering. Maintain accurate Salesforce records and share customer insights to inform product and commercial strategy.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and nurture proactive client relationships across the North American region throughout the customer lifecycle.
  • •Deliver seamless onboarding and execute tailored engagement strategies to drive adoption and maximize platform utilization.
  • •Provide expert support across email, calls, and in-person meetings for maritime data, workflows, and platform capabilities.
  • •Monitor client usage and outcomes, proactively identify opportunities and risks to retention, and coordinate resolution when needed.
  • •Partner with Sales, and collaborate with Product and Engineering by sharing customer feedback and insights; maintain Salesforce records.

Key Requirements

  • •2+ years of experience in customer success, account management, or a client-facing role.
  • •Strong understanding of energy research workflows, industry stakeholders, and commodity tracking data.
  • •Proven experience managing a diverse book of business with measurable adoption and retention outcomes.
  • •Excellent communication and relationship-building skills with an empathetic, client-first approach.
  • •Technical competence with data platforms and familiarity with Excel, APIs, Python, and CRM systems such as Salesforce.
Experience:2+ years
Skills:CommunicationRelationship-buildingOrganizationSelf-motivationCross-functional collaboration
Tech Stack:ExcelAPIsPythonSalesforce

Company Brief

Kpler
Provides real-time commodity, shipping and trade intelligence combining satellite, AIS, customs and market data to deliver analytics for energy, dry bulk, petrochemicals, metals and agricultural markets, enabling trading, risk management and market transparency.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn