Edenred

2 weeks ago

SUPERV RELACIONAMENTO REMOTO

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Support the team in driving results by listening to consultants, delivering feedback, and developing performance. Own area KPIs, including individual consultant performance, retained clients vs. reverted volume, and monitoring lost clients to build improvement points and action plans. Ensure customer satisfaction for Remote Relationship clients through ongoing process audits and quality of information. Lead up-sell and cross-sell actions across the client portfolio.

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Support the team and work in synergy with management to achieve results.
•Conduct listening sessions with consultants and provide feedback to develop the team.
•Directly manage area KPIs, identify improvement opportunities, and design action plans.
•Ensure customer satisfaction for the Remote Relationship area and execute processes with quality via ongoing audits.
•Drive up-sell and cross-sell actions across the client portfolio.

Key Requirements

•Completed higher education in Sales Management, Administration, or related fields.
•Intermediate to advanced Excel knowledge, including formulas and charts.
•Ability to understand and create action plans.
•Leadership and an ownership mindset, with resilience, organization, discipline, and motivation.
•Experience working with targets and analyzing performance indicators.

Education:Bachelor's

Skills:LeadershipInitiativeResilienceOrganizationTeamwork

Tech Stack:Excel

Company Brief

Edenred

Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn

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Edenred

2 weeks ago

SUPERV RELACIONAMENTO REMOTO

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Support the team and work in synergy with management to achieve results.
•Conduct listening sessions with consultants and provide feedback to develop the team.
•Directly manage area KPIs, identify improvement opportunities, and design action plans.
•Ensure customer satisfaction for the Remote Relationship area and execute processes with quality via ongoing audits.
•Drive up-sell and cross-sell actions across the client portfolio.

Key Requirements

•Completed higher education in Sales Management, Administration, or related fields.
•Intermediate to advanced Excel knowledge, including formulas and charts.
•Ability to understand and create action plans.
•Leadership and an ownership mindset, with resilience, organization, discipline, and motivation.
•Experience working with targets and analyzing performance indicators.

Education:Bachelor's

Skills:LeadershipInitiativeResilienceOrganizationTeamwork

Tech Stack:Excel

Company Brief

Edenred

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn