Customer Service Representative (Full Time) - Lubbock, Ave. Q

Prosperity Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Communication","Public relations","Organization","Problem-solving","Working under pressure"]

Provide customer service in the bank’s Customer Service Center by taking calls, resolving customer questions and problems, and handling complaints professionally. Support customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards. Maintain call quality standards, follow security and privacy procedures, and coordinate with other team members and management.

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Prosperity Bancshares
Prosperity Bancshares
2 days ago

Customer Service Representative (Full Time) - Lubbock, Ave. Q

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide customer service in the bank’s Customer Service Center by taking calls, resolving customer questions and problems, and handling complaints professionally. Support customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards. Maintain call quality standards, follow security and privacy procedures, and coordinate with other team members and management.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Take customer calls and provide excellent, professional customer service.
  • •Answer questions and solve customer problems by listening, collecting data, and securing accurate answers.
  • •Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
  • •Handle complaints professionally and present/explain bank products and services to support customers’ financial needs.
  • •Maintain customer information privacy, adhere to bank policies/security procedures, and meet call quality goals.

Key Requirements

  • •Associate Degree and/or two years of related experience and/or training, or an equivalent combination of education and experience.
  • •1 year of customer service experience.
  • •Preferred knowledge of the bank’s products, services, and policies/procedures.
  • •Excellent communication and public relations skills.
  • •Ability to work overtime as needed, including weekends/holidays with rotating Saturdays.
Experience:1+ years
Education:Associate's
Skills:CommunicationPublic relationsOrganizationProblem-solvingWorking under pressure
Tech Stack:Internet bankingDebit cardsCredit cards

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn