Customer Advisor

CarMax
San Francisco, San Jose
Workplace: OnsiteFull timeUSD 29.5 - 29.5 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer service","Attention to detail","Collaboration"]

Serve as the primary liaison between service customers and technicians, ensuring a transparent, trustworthy repair experience. Greet customers, handle incoming calls, and provide timely vehicle status updates. Create and process repair orders, consult customers on recommended repairs, and obtain approvals for Extended Service Policy claims. Manage service payments and cash handling, maintain accurate records, and follow EH&S safety requirements while working flexible shifts.

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FursaFursa
CarMax
CarMax
4 days ago

Customer Advisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the primary liaison between service customers and technicians, ensuring a transparent, trustworthy repair experience. Greet customers, handle incoming calls, and provide timely vehicle status updates. Create and process repair orders, consult customers on recommended repairs, and obtain approvals for Extended Service Policy claims. Manage service payments and cash handling, maintain accurate records, and follow EH&S safety requirements while working flexible shifts.
Location: San Francisco, San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver outstanding customer service by greeting service customers warmly and professionally.
  • •Assist with incoming calls and provide timely updates on vehicle status.
  • •Create and process accurate repair orders, route to technicians, and review/finalize repair documentation for accuracy before invoicing.
  • •Consult customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
  • •Handle service payments and cash management with precision and integrity while following EH&S requirements and maintaining a clean, orderly work area.

Pay and Benefits

Salary: USD 29.5 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Exceptional communication and interpersonal skills in person and over the phone.
  • •Strong customer service focus and ability to deliver an iconic customer experience.
  • •Intermediate computer skills to read, interpret, and maintain accurate records.
  • •Ability to collaborate effectively across departments.
  • •Comfort with multiple tasks in a fast-paced environment, including standing/walking for extended periods and flexible shifts (nights, weekends, holidays).
Skills:CommunicationInterpersonal skillsCustomer serviceAttention to detailCollaboration

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn