Senior Manager, Customer Enablement & Activation

Snowflake
Melbourne, Singapore
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Executive communication","Executive presence","Influencing","Low ego"]

Own customer activation education across APJ by building account-level learning plans that accelerate time-to-value, reduce friction in expansion conversations, and protect consumption. Partner with sales, customer success, and learning teams to translate account intelligence into education programs and turn education outcomes into pipeline signals. Lead strategic-account education relationships, provide pre-sales advisory when education differentiates deals, and use voice-of-customer signals to inform curriculum and expansion opportunities.

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Snowflake
Snowflake
5 days ago

Senior Manager, Customer Enablement & Activation

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Last checked: 4 hours agoStatus: Live

Job Summary

Own customer activation education across APJ by building account-level learning plans that accelerate time-to-value, reduce friction in expansion conversations, and protect consumption. Partner with sales, customer success, and learning teams to translate account intelligence into education programs and turn education outcomes into pipeline signals. Lead strategic-account education relationships, provide pre-sales advisory when education differentiates deals, and use voice-of-customer signals to inform curriculum and expansion opportunities.
Location: Melbourne, Singapore
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Own strategic account education relationships and develop account-level learning plans to ensure measurable customer value.
  • •Provide pre-sales advisory with Go-to-Market teams where education differentiates or addresses objections.
  • •Synthesize voice-of-customer signals from customer interactions and deliver actionable curriculum intelligence on a cadence.
  • •Identify education-adjacent expansion signals such as upsell opportunities from support volume or training requests.
  • •Integrate education into the core sales/CS/SE account motion and liaise between regional delivery teams and account teams about when to engage education resources.

Key Requirements

  • •10+ years in customer success, sales engineering, revenue enablement, or a related customer-facing function in enterprise software or cloud technology.
  • •3+ years in people leadership or a senior individual contributor role with influence across cross-functional teams.
  • •Proven track record engaging strategic/enterprise accounts at executive and champion levels.
  • •Experience building or executing account-level education, adoption, or enablement tied to measurable business outcomes.
  • •Fluency in APJ business culture and enterprise sales dynamics; based in or willing to relocate to Singapore or Sydney.
Experience:Enterprise softwareCloud technologyData platformAnalytics
Skills:Executive communicationExecutive presenceInfluencingLow ego

Company Brief

Snowflake
Provides a cloud-native data platform for data warehousing, data engineering, data science, and analytics, enabling organizations to store, process, and share large-scale data across multiple cloud providers with elastic scalability and performance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bozeman, United States
Founded: 2012
WebsiteLinkedIn