BPO F & A Operations Processing Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Troubleshooting","Customer satisfaction"]

Provide first- and second-level IT support to end users by handling incidents, service requests, and technical issues. Use the ServiceNow platform to manage and resolve tickets, troubleshoot problems, and deliver timely, effective solutions. Maintain high customer satisfaction while ensuring issues are addressed efficiently and communication with users stays clear throughout the support process.

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FursaFursa
NTT
NTT
2 months ago

BPO F & A Operations Processing Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide first- and second-level IT support to end users by handling incidents, service requests, and technical issues. Use the ServiceNow platform to manage and resolve tickets, troubleshoot problems, and deliver timely, effective solutions. Maintain high customer satisfaction while ensuring issues are addressed efficiently and communication with users stays clear throughout the support process.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide first- and second-level IT support to end users
  • •Handle incidents and service requests
  • •Resolve technical issues using ServiceNow
  • •Deliver timely and effective solutions while maintaining customer satisfaction

Key Requirements

  • •Experience using the ServiceNow platform
  • •Strong troubleshooting skills to resolve technical issues
  • •Ability to deliver timely and effective solutions
  • •Ability to maintain high levels of customer satisfaction
Skills:TroubleshootingCustomer satisfaction
Tech Stack:ServiceNow

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn