Associate Analyst HR Service Delivery

Stanley Black & Decker
Suzhou
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsExperience: 1-2 yearsEducation: bachelorsSkills: ["Customer service orientation","Communication","Relationship building","Process documentation","Confidentiality"]

Deliver HR shared services under SLAs and KPIs by processing employee inquiries and HR transactions, maintaining accurate employee records, and supporting onboarding documentation. Handle offboarding and termination activities, update systems, and assist with exit interview processes as needed. Work with multiple teams and time zones while documenting and improving HR processes, maintaining confidentiality, and ensuring compliance with company policies and data integrity standards.

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Stanley Black & Decker
Stanley Black & Decker
5 months ago

Associate Analyst HR Service Delivery

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver HR shared services under SLAs and KPIs by processing employee inquiries and HR transactions, maintaining accurate employee records, and supporting onboarding documentation. Handle offboarding and termination activities, update systems, and assist with exit interview processes as needed. Work with multiple teams and time zones while documenting and improving HR processes, maintaining confidentiality, and ensuring compliance with company policies and data integrity standards.
Location: Suzhou
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Entry level

Key Responsibilities

  • •Process employee inquiries and HR functional processes in alignment with SLAs and KPIs.
  • •Create and maintain accurate employee data in the HR system while ensuring policy compliance and data integrity.
  • •Coordinate onboarding documentation and support a smooth transition for new employees.
  • •Assist with offboarding/termination workflows, including final documentation, system updates, and exit interviews as needed.
  • •Respond professionally to HR policy/procedure/system questions and document processes to optimize and streamline work.

Key Requirements

  • •Bachelor's degree in Human Resources or a related field.
  • •1-2 years of HR experience, including HR Shared Services or multi-function HR with a focus on customer service and quality assurance.
  • •Strong customer service orientation.
  • •Experience with continuous improvement methodologies, process documentation, and project management.
  • •Advanced proficiency in English; local language proficiency (Japanese, Thai, Mandarin, Korean) is an advantage.
Experience:1-2 years
Education:Bachelor's in Human Resources or other related fields
Skills:Customer service orientationCommunicationRelationship buildingProcess documentationConfidentiality
Languages:EnglishJapaneseThaiMandarinKorean
Tech Stack:WorkdayServiceNowSLAsKPIs

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website