Client Manager

Wildfire Defense Systems, Inc.
United States
Workplace: OnsiteFull timeUSD 90,000 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 8-10 yearsEducation: bachelorsSkills: ["Client relationship management","Communication","Conflict resolution","Account planning","Ownership"]

Serve as the primary liaison between clients and the Program & Client Management Department, driving successful delivery, high client satisfaction, and long-term account growth. Develop strategic account plans, manage daily communications, resolve conflicts, and gather feedback to improve services. Lead onboarding and support, conduct business reviews, oversee contract renewals, and manage project plans and billing while coordinating cross-functional teams to deliver on time and within budget.

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FursaFursa
Wildfire Defense Systems, Inc.
Wildfire Defense Systems, Inc.
4 days ago

Client Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the primary liaison between clients and the Program & Client Management Department, driving successful delivery, high client satisfaction, and long-term account growth. Develop strategic account plans, manage daily communications, resolve conflicts, and gather feedback to improve services. Lead onboarding and support, conduct business reviews, oversee contract renewals, and manage project plans and billing while coordinating cross-functional teams to deliver on time and within budget.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and managing expectations.
  • •Develop strategic account plans aligned with client business objectives and identify growth opportunities.
  • •Manage client onboarding and coordinate internal teams to execute solutions on time and within budget.
  • •Conduct regular business reviews and deliver presentations, proposals, and performance metrics to clients.
  • •Manage programs to contracted scope and margin, including contract renewals, billing tracking/approval, and maintaining detailed Salesforce records.

Pay and Benefits

Salary: USD 90,000 - 110,000 annually

Key Requirements

  • •Bachelor of Science degree in business, marketing, or a related discipline.
  • •Minimum 8–10 years of experience in a professional product or service industry.
  • •Experience managing B2B clients in professional consulting, insurance, and/or financial industries.
  • •Proficiency in Microsoft products and CRM software.
  • •Proven history managing projects for external clients while meeting revenue and profitability targets.
Experience:8-10 yearsInsuranceFinancial servicesProfessional servicesConsulting
Education:Bachelor's in business, marketing, or another related discipline
Skills:Client relationship managementCommunicationConflict resolutionAccount planningOwnership
Certifications:PMP
Languages:EnglishFrenchSpanish
Tech Stack:MicrosoftCRM softwareSalesforce

Company Brief

Wildfire Defense Systems, Inc.
Designs and supplies physical wildfire mitigation products and solutions—including ember-resistant vents, screens, shutters, and exterior protection systems—to help homes and buildings resist ignition during wildland fire events.
Industry: Building Materials
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