SaaS Implementation Specialist

Own the full SaaS onboarding experience, ensuring the platform is configured, tested, and launched to match customer needs. Serve as a trusted advisor to reduce onboarding friction and accelerate time-to-value for faster ARR realization. Lead client onboarding and solution configuration, create tailored training materials, resolve implementation and technical challenges, track activation metrics, and relay recurring customer pain points to Product before transitioning customers to retention.