Order Support Specialist

Farfetch
Porto
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Stakeholder management","Organized","Methodical"]

Support the end-to-end order and delivery process across Farfetch’s marketplace operations. Assist buyers with purchase order creation, master data collection, order confirmations, and changes with suppliers. Own delivery scheduling by chasing suppliers, communicating key dates, and escalating delivery risks. Manage inbound and invoice exceptions by partnering with warehouse and accounts payable teams to resolve discrepancies and keep escalations aligned with pending payments.

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FursaFursa
Farfetch
Farfetch
1 month ago

Order Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support the end-to-end order and delivery process across Farfetch’s marketplace operations. Assist buyers with purchase order creation, master data collection, order confirmations, and changes with suppliers. Own delivery scheduling by chasing suppliers, communicating key dates, and escalating delivery risks. Manage inbound and invoice exceptions by partnering with warehouse and accounts payable teams to resolve discrepancies and keep escalations aligned with pending payments.
Location: Porto
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Assist buyers with writing purchase orders and loading them efficiently in the system.
  • •Maintain processes to gather master data for items, often coordinating with suppliers.
  • •Manage order confirmations with suppliers and track cancellations, price changes, or amendments.
  • •Own delivery scheduling by chasing supplier deliveries, communicating key dates internally, and escalating delivery risks.
  • •Support warehouse and accounts payable teams with inbound and invoice discrepancies, and maintain escalation files for pending payments.

Pay and Benefits

Perks:Health InsuranceFlexible WorkingSabbaticalExtra Days

Key Requirements

  • •2+ years of experience in Merch or Buying Admin roles or upstream planning roles.
  • •Experience with major ERP systems such as SAP, Dynamics 365, or Oracle.
  • •Comfortable working in a dynamic environment and managing wide stakeholder networks.
  • •Organised and methodical, with exposure to processes using Kaizen methodology.
  • •Fluent in English, with Italian and French as a plus.
Experience:2+ yearsLuxury retailMerchandisingBuyingUpstream planning
Skills:Stakeholder managementOrganizedMethodical
Languages:EnglishItalianFrench
Tech Stack:SAPDynamics 365OracleERPKaizen

Company Brief

Farfetch
Global online luxury fashion marketplace connecting consumers with boutiques and brands worldwide, offering curated designer clothing, accessories, and personalized shopping services through technology-driven retail solutions.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2007
WebsiteLinkedIn