Mastercard

7 hours ago

Director, Partner Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Define and build Mastercard Services’ global Partner Success strategy and operating model to help partners deliver value, accelerate product adoption, and drive long-term growth. Lead partner lifecycle framework and scalable standards for onboarding, adoption, value realization, renewal, and expansion. Establish Partner Success KPIs and governance, translating customer/partner/market insights into actionable improvements while partnering with Product, Sales, Marketing, Customer Success, and Partner Development leaders.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Own the global Partner Success vision and strategy, aligned to Services growth objectives and product priorities.
•Design and evolve the partner engagement model and scalable operating models across partnership models, markets, segments, and products.
•Define the end-to-end Partner Success framework for onboarding, adoption, value realization, renewal, and expansion.
•Create recommendations on Partner Success KPIs, aligning data hygiene to incentive plans for accurate progress tracking.
•Partner cross-functionally to embed Partner Success priorities into business planning and go-to-market execution, representing Partner Success on leadership teams.

Key Requirements

•Experience in customer success, product management, consulting, or related roles with a track record of delivering measurable outcomes.
•Experience working in partner-led or ecosystem models, including indirect customer engagement.
•Proven success improving retention, increasing adoption, and identifying growth opportunities with channel partners.
•Collaborative, proactive leadership with the ability to build strong relationships and contribute to a high-performing culture.
•Strong communication, storytelling, and data fluency—translating complexity into executive-ready narratives and using analytics/AI-driven insights to inform strategy.

Skills:LeadershipCollaborationCommunicationStorytellingProblem-solving

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

7 hours ago

Director, Partner Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Own the global Partner Success vision and strategy, aligned to Services growth objectives and product priorities.
•Design and evolve the partner engagement model and scalable operating models across partnership models, markets, segments, and products.
•Define the end-to-end Partner Success framework for onboarding, adoption, value realization, renewal, and expansion.
•Create recommendations on Partner Success KPIs, aligning data hygiene to incentive plans for accurate progress tracking.
•Partner cross-functionally to embed Partner Success priorities into business planning and go-to-market execution, representing Partner Success on leadership teams.

Key Requirements

•Experience in customer success, product management, consulting, or related roles with a track record of delivering measurable outcomes.
•Experience working in partner-led or ecosystem models, including indirect customer engagement.
•Proven success improving retention, increasing adoption, and identifying growth opportunities with channel partners.
•Collaborative, proactive leadership with the ability to build strong relationships and contribute to a high-performing culture.
•Strong communication, storytelling, and data fluency—translating complexity into executive-ready narratives and using analytics/AI-driven insights to inform strategy.

Skills:LeadershipCollaborationCommunicationStorytellingProblem-solving

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor