CDI - Chargé Après-Vente H/F - Tps partiel (samedi) - Lyon

Hermes
Lyon
Workplace: OnsitePart timeFunction: Communications, PR & CommunityExperience: 1+ yearsSkills: ["Customer service","Communication","Relationship building","Listening","Organization"]

As an After-Sales Specialist, you welcome clients for repairs, quality diagnostics, and personalization requests, ensuring a high-quality, “Hermès Client Culture” service from intake through delivery. You manage the repair workflow by priority, coordinate with SAV Central and local repair ateliers, track timelines and quotes, and perform product checks after repair. You also support store cross-functional duties such as cash closure planning.

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Hermes
Hermes
1 day ago

CDI - Chargé Après-Vente H/F - Tps partiel (samedi) - Lyon

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Last checked: 7 hours agoStatus: Live

Job Summary

As an After-Sales Specialist, you welcome clients for repairs, quality diagnostics, and personalization requests, ensuring a high-quality, “Hermès Client Culture” service from intake through delivery. You manage the repair workflow by priority, coordinate with SAV Central and local repair ateliers, track timelines and quotes, and perform product checks after repair. You also support store cross-functional duties such as cash closure planning.
Location: Lyon
Workplace: Onsite
Employment Type: Part time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Welcome clients for repair intake/return and ensure high-quality after-sales service and client satisfaction.
  • •Support advisers on after-sales topics starting from the sale, and maintain client relationships using “Hermès Client Culture”.
  • •Manage repair workflow priorities (incoming/outgoing) and collaborate with SAV Central and local repair workshops.
  • •Diagnose and analyze submitted items, track repair deadlines and quotes, and perform product checks after repair.
  • •Handle cross-functional support activities, including store cash closures (forecast planning).

Key Requirements

  • •Successful experience in sales and/or after-sales.
  • •Excellent presentation and communication (written and spoken).
  • •Strong teaching, relationship, and listening skills.
  • •Autonomous, organized, and rigorous working style.
  • •Good level of English; retail interest and a taste for challenge and sales.
Experience:1+ years
Skills:Customer serviceCommunicationRelationship buildingListeningOrganization
Languages:English

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn