Counter Sales Associate

Ferguson
Florida
Workplace: OnsiteFull time19.62 - 32.45 hourlyFunction: Sales0Skills: ["Communication","Sales","Problem-solving","Customer focus","Organizational skills"]

Serve as a counter-based sales expert for plumbing and HVAC contractors, proactively engaging customers in person, by phone, and via email. Use product knowledge to advise on purchasing decisions, drive upsell and cross-sell opportunities, and process orders accurately. Leverage catalogs, computer systems, and manufacturer databases to locate parts, manage special orders and back-orders, and collaborate with outside sales to support account growth—all while maintaining a safe, organized counter environment.

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Ferguson
Ferguson
1 month ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as a counter-based sales expert for plumbing and HVAC contractors, proactively engaging customers in person, by phone, and via email. Use product knowledge to advise on purchasing decisions, drive upsell and cross-sell opportunities, and process orders accurately. Leverage catalogs, computer systems, and manufacturer databases to locate parts, manage special orders and back-orders, and collaborate with outside sales to support account growth—all while maintaining a safe, organized counter environment.
Location: Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Serve as a product expert by continuously learning plumbing, HVAC, and related products to guide customer decisions.
  • •Drive sales growth through upselling, cross-selling, and promoting strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
  • •Process transactions efficiently, manage special orders and back-orders, follow up on delivery timelines, and collaborate with outside sales associates.

Pay and Benefits

Salary: 19.62 - 32.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience is preferred.
  • •A sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy and organizational skills, including the ability to manage multiple priorities.
Experience:0PlumbingHVACCustomer serviceSales
Skills:CommunicationSalesProblem-solvingCustomer focusOrganizational skills
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn