Premier Service Manager (New Delhi, National Capital Territory, IN, 110001)

HSBC
Delhi
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Relationship management","Attention to detail","Communication","Problem-solving"]

Join HSBC as a Premier Service Manager supporting Premier Relationship Managers in International Wealth and Premier Banking. You’ll provide high-quality sales support, streamline processes, manage client inquiries, assist with documentation and KYC, and contribute to delivering premium, client-centric service across wealth and retail products.

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FursaFursa
HSBC
HSBC
2 months ago

Premier Service Manager (New Delhi, National Capital Territory, IN, 110001)

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Last checked: 3 hours agoStatus: Live

Job Summary

Join HSBC as a Premier Service Manager supporting Premier Relationship Managers in International Wealth and Premier Banking. You’ll provide high-quality sales support, streamline processes, manage client inquiries, assist with documentation and KYC, and contribute to delivering premium, client-centric service across wealth and retail products.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide high quality sales support to PRMs mainly focused on getting appointments for PRMs and supporting PRMs in servicing their clients
  • •Reduce the time spent on process and administrative tasks by PRMs to increase PRM’s capacity
  • •Support PRMs to manage client contact and service, including handling inquiries and facilitating smooth hand-offs to appropriate channels
  • •Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation
  • •Manage the Premier desk in the absence of PRM and coordinate with cross-functional teams to meet client needs and expectations

Key Requirements

  • •Bachelor’s degree / Graduation with 2 years of experience
  • •Holistic understanding of Branch Operations and Processes
  • •Sound understanding of customer service requirements
  • •Familiarity with AI-enabled tools is an advantage
  • •100% accuracy on KYC and Non-KYC documentation and processing of customer instructions
Experience:2+ years
Education:Bachelor's
Skills:Customer serviceRelationship managementAttention to detailCommunicationProblem-solving
Certifications:AML training
Languages:English
Tech Stack:CRMWMSAI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn