Head of Experience Design

Al Tayer Group
Dubai
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 8-10 yearsSkills: ["Collaboration","Coaching","Influence","Culture shaping","Strategic thinking"]

Define and lead Al Tayer Insignia’s experience design vision and multi-year roadmap, translating customer strategy into design priorities across physical, digital, and phygital (bridge CX) touchpoints. Build the experience design function from methodology and standards to tools, governance, and talent. Own end-to-end journey mapping and service design, turning customer intelligence and trends into signature moments that drive customer preference and commercial outcomes, while managing and coaching the unit.

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Al Tayer Group
Al Tayer Group
3 days ago

Head of Experience Design

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Last checked: 8 hours agoStatus: Live

Job Summary

Define and lead Al Tayer Insignia’s experience design vision and multi-year roadmap, translating customer strategy into design priorities across physical, digital, and phygital (bridge CX) touchpoints. Build the experience design function from methodology and standards to tools, governance, and talent. Own end-to-end journey mapping and service design, turning customer intelligence and trends into signature moments that drive customer preference and commercial outcomes, while managing and coaching the unit.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Define the experience design vision and multi-year roadmap, translating customer strategy into concrete design priorities across physical, digital, and phygital touchpoints.
  • •Build the experience design function from scratch, including methodology, standards, tools, governance, and talent.
  • •Own end-to-end journey mapping and service design across the full customer lifecycle, connecting strategy to CX design and UX to UI.
  • •Deploy design thinking, onboard stakeholders, and design signature moments balancing creative differentiation with commercial impact.
  • •Manage the Experience Design unit and coach craft and strategic, brand-led thinking while partnering with relevant teams to continuously improve key journeys.

Key Requirements

  • •8-10+ years in experience/service design, ideally in luxury retail, hospitality, or premium omnichannel environments.
  • •Proven fluency in design frameworks, experience design, and UX design.
  • •Proven track record designing and scaling a CX/XD practice within an organization.
  • •Proven track record in knowledge sharing, inspiration, influencing, and shaping culture.
  • •Retail experience is mandatory.
Experience:8-10 yearsLuxury retailHospitalityPremium omnichannelCXUX
Skills:CollaborationCoachingInfluenceCulture shapingStrategic thinking
Tech Stack:UXUI

Company Brief

Al Tayer Group
Privately held UAE conglomerate founded in 1979 operating across automotive, luxury & lifestyle retail, real estate and ventures. Al Tayer Group represents global brands, runs retail and e‑commerce operations, and has diversified investments across the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1979
Glassdoor
Glassdoor: 3.6
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