Occidental Roofing

5 months ago

Call Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Experienced Call Center Manager to build and lead a high-performance outbound call center from the ground up, driving lead generation and appointment scheduling while delivering exceptional customer support. You’ll design processes, scripts, and team structure, lead cross-functional collaboration with sales and operations, and track KPIs to optimize revenue growth and customer satisfaction.

Location: Azerbaijan

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Build and optimize outbound call center operation, including processes, tools, and team structure.
•Drive results with strategies, scripts, and processes for lead generation and appointment scheduling.
•Enhance customer support to ensure excellence in every interaction and timely resolution.
•Lead team development by hiring, training, and motivating a skilled representative team.
•Track KPIs for call quality, lead conversion, appointment scheduling, and resolution times; analyze data for continuous improvement.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveExpense CardLearning Budget

Key Requirements

•Bachelor’s degree in Sales, Marketing, or a related field; OR 3+ years of experience in sales (cold calling or customer support).
•2+ years of experience managing a call center or inside sales/customer service team.
•Proven track record in developing lead generation strategies with measurable results.
•Proficiency with call center software and CRMs (e.g., Salesforce, HubSpot, or similar tools).
•Outstanding communication and problem-solving abilities; bilingual English and Spanish is a plus.

Experience:SalesLead generationCall centerCustomer service

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingTrainingData analysis

Languages:EnglishSpanish

Tech Stack:SalesforceHubSpotCRMCall center software

Company Brief

Occidental Roofing

Local roofing contractor providing residential and commercial roofing services including repairs, replacements, inspections, and maintenance. Serves clients in Sonoma County and surrounding Northern California communities with experience in asphalt, metal, and specialty roofing systems.

Industry: Construction

Company Size: Small (11 to 50 employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Occidental, United States

Website

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Occidental Roofing

5 months ago

Call Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Azerbaijan

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Build and optimize outbound call center operation, including processes, tools, and team structure.
•Drive results with strategies, scripts, and processes for lead generation and appointment scheduling.
•Enhance customer support to ensure excellence in every interaction and timely resolution.
•Lead team development by hiring, training, and motivating a skilled representative team.
•Track KPIs for call quality, lead conversion, appointment scheduling, and resolution times; analyze data for continuous improvement.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveExpense CardLearning Budget

Key Requirements

•Bachelor’s degree in Sales, Marketing, or a related field; OR 3+ years of experience in sales (cold calling or customer support).
•2+ years of experience managing a call center or inside sales/customer service team.
•Proven track record in developing lead generation strategies with measurable results.
•Proficiency with call center software and CRMs (e.g., Salesforce, HubSpot, or similar tools).
•Outstanding communication and problem-solving abilities; bilingual English and Spanish is a plus.

Experience:SalesLead generationCall centerCustomer service

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingTrainingData analysis

Languages:EnglishSpanish

Tech Stack:SalesforceHubSpotCRMCall center software

Company Brief

Occidental Roofing

Industry: Construction

Company Size: Small (11 to 50 employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Occidental, United States

Website